Dental CAM Sales Support
1 month ago
Dental Digital CAM Sales Support Specialist Remote work From TEXAS.
DEPARTMENT: Tech sales support
POSITION SUMMARY: Trains and supports resellers in the sale, service and use of products
and software; trains end-
users in the use the products, provides technical advice to customers (pre-sale)
Base salary $80K depending on experience Bonus: on-target earnings of $20K paid annually Benefits auto allowance $.67/ mile. Medical, dental, vision insurance with 80% employer contribution Healthcare FSA (Flexible Spending Account) option Life
ESSENTIAL FUNCTIONS / RESPONSIBILITIES:
1. Work directly with our end-users and resellers’ staff providing in-depth training to introduce
dental
professionals/resellers to the field of CAM technology for our CNC milling and grinding machines
as well as
our software (DentalCAM & DentalCNC); such trainings are provided both on-site as well as by
means of on-
demand virtual sessions and online webinars.
2. Train end-users in operating vhf products through online or on-site courses after installation of
the product
3. Support resellers in the pre- and post-sale process, such as –
a. Provide training for reseller sales staff on vhf products and positioning
b. Answer sales questions on vhf products
c. Support with pricing and preparing quotes
d. Tag calls with sales representatives and end-users
e. Conduct web walks and demos on vhf products with resellers’ clients
f. Co-travel and sales event support
g. Qualify sales leads and distribute them to resellers.
4. Troubleshoot and resolve technical issues related to CNC and CAD/CAM software and
hardware issues.
5. Provide clients with technical support and guidance through corrective steps by phone, email
and remote-
control software (e.g. TeamViewer)
6. Occasionally provide repair and maintenance work on machines, in-house and on-site.
FLSA CLASSIFICATION: Exempt
REQUIRED TRAVEL: About 50%
SUBORDINATE POSITIONS: None
IMMEDIATE SUPERVISOR’S TITLE: Director of Sales & Marketing
LOCATION: Remote
REQUIRED SKILLS AND EXPERIENCE:
1. Strong verbal and written communication skills in English
2. Excellent communication skills. Friendly and polite solution-oriented customer service
mindset.
3. Very good presentation skills across various formats, such as in-person presentation,
videoconferences, recorded
webinars
4. Analytical thinking and troubleshooting skills are required.
5. Ability to work successfully, both independently, as well as part of a team.
6. Highly motivated with excellent organizational skills.
PREFERRED SKILLS AND EXPERIENCE:
1. Prior CNC and CAD/CAM experience
2. Pior sales support experience
3. Dental office or dental laboratory experience (e.g. as Certified Dental Technician)
4. Hands-on experience with electro-mechanical equipment repair
1
JOB DESCRIPTION
REQUIRED CERTIFICATIONS AND LICENSES:
1. High School diploma or equivalent
2. Technical degree (vocational school, Associate Degree) or 5 years of experience in the field or
in a related area
3. Driver’s License
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