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Customer Service Representative

2 months ago

Rocklin, United States Insight Global Full time

Day to Day:

Insight Global client, a Federal Credit Union is seeking to hire 15 contact center representatives to sit in their Rocklin call center. This representative will be responsible for answering 30-50 inbound calls to resolve client questions and concerns. This person will need to be technically capable as they will be operating on a dual monitor set up and documenting client conversations in a CRM. This representative will demonstrate the ability to upsell services and products while resolving client requests.

Must Haves:

  • 1-2 years of customer service experience (fast-paced environment)
  • Must have 1 year of recent sales experience.
  • Proven ability to upsell services or products in a working environment.
  • Proficient computer skills (MS Office Suite, Word, Outlook, Excel)
  • Must have availability to work 6am- 4pm and 9:30am-6:30pm M-F
  • Punctual attendance is required.
  • Must be able to pass a soft credit check (will not affect their credit score)


Compensation:

$20.00/hr to $22.00/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Type: Full-time