Junior Account Manager

4 weeks ago


Gaithersburg, United States designDATA Full time

Established in 1979, designDATA, a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. Through a client-centric approach, we align IT operations with organizational objectives, ensuring staff have the resources they need to thrive. Our services include 24/7 technical support, data center and cloud services, cybersecurity solutions, end-user training, and enterprise-level consulting. designDATA is a Microsoft Gold Certified, HP, VMware Enterprise, Cisco Premier Certified, Venture Tech Network, Symantec and Lenovo Partner.


The Junior Account Manager (internally referred to as the Associate IT Service Delivery Manager) is an account manager/sales position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping designDATA safeguard our revenue, retain our clients, grow our accounts, and spearhead projects to modernize client infrastructure.


ESSENTIAL FUNCTIONS:

Account Management

• Manage 8 to 10 client accounts with the support of a dedicated cross functional team

• Drive contract renewal and project sales activities within assigned accounts to meet service renewal and expansion targets, to include cultivating leads and generating and presenting proposals

• Motivate clients to adopt designDATA infrastructure and IT offerings

• Analyze clients’ environments and needs regularly to identify new sales opportunities

• Meet with clients regularly to ensure satisfaction with our services

• Establish and maintain key relationships with our clients

• Obtain, evaluate, and select quotes from vendors and partners to meet client needs

• Ensure both the company and clients adhere to contract terms

• Plan and organize daily activities related to operations and customer service

• Coordinate and manage client equipment acquisition and scheduled maintenance

• Act as the client's authorized representative as needed for other technology vendors


Customer Service

• Communicate and escalate issues as needed with the senior leadership team

• Act as the point of contact for client concerns and escalate issues appropriately

• Identify and promote opportunities to improve our processes and service delivery

• Schedule client maintenance periods and downtime with the client and designDATA

• Act as Incident Manager for issues affecting clients during regular business hours

• Participate in the On-Call Operations Manager rotation for after-hours incidents

• Client Documentation to enhance optimal service efficiency

• Client Health Management

• Client Retention and Contract Renewals to maintain MRR

• CBR process adherence and Improvements

• Client Meeting adherence and Improvements


Project Management

• Meet with internal subject matter experts and resource managers to plan and staff projects

• Keep clients informed, manage their expectations, and drive delivery of their dependencies

• Keep our leadership team informed of project status, including new risks and needs

• Manage project pipeline and assigned quota


QUALIFICATIONS:

• Bachelor’s degree preferably in information technology management or related field

• 3+ years of progressive IT experience

• IT management and/or supervisory experience desired but not required

• Proven track record managing a diverse technology group in a fast-paced and customer- focused team environment

• Current CompTIA Project+ or willing to obtain a Project Management certification within 9 months



  • Gaithersburg, United States designDATA Full time

    Established in 1979, designDATA, a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. Through a client-centric approach, we align IT operations with organizational objectives,...


  • Gaithersburg, United States designDATA Full time

    Established in 1979, designDATA, a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. Through a client-centric approach, we align IT operations with organizational objectives,...


  • gaithersburg, United States designDATA Full time

    Established in 1979, designDATA, a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. Through a client-centric approach, we align IT operations with organizational objectives,...

  • Account Manager

    1 month ago


    Gaithersburg, Maryland, United States Christian Durand - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Account Manager to join our team at Christian Durand - State Farm Agent. As a key member of our agency, you will play a vital role in driving business growth and delivering exceptional customer experiences.Key ResponsibilitiesDevelop and maintain strong relationships with clients to...

  • Account Manager

    2 weeks ago


    Gaithersburg, MD , USA, United States Christian Durand - State Farm Agent Full time

    Account ManagerAs a key member of our team, you will play a vital role in driving business growth and customer satisfaction. Your expertise in sales and account management will enable you to build strong relationships with clients and identify opportunities for growth.Responsibilities:Develop and maintain client relationships to drive retention and...

  • Account Manager

    2 weeks ago


    Gaithersburg, MD , USA, United States Christian Durand - State Farm Agent Full time

    Account Manager Job DescriptionWe are seeking a highly motivated and customer-focused Account Manager to join our team at Christian Durand - State Farm Agent. As an Account Manager, you will play a vital role in growing our agency through meaningful client relations and acting as a liaison between customer needs and agency departments.Key...


  • Gaithersburg, Maryland, United States designDATA Full time

    Job Title: Junior Account ManagerAt designDATA, we are seeking a highly motivated and results-driven Junior Account Manager to join our team. As a key member of our account management team, you will be responsible for delivering our IT managed services to a portfolio of client accounts.Key Responsibilities:Manage 8 to 10 client accounts with the support of a...


  • Gaithersburg, Maryland, United States designDATA Full time

    Job Title: Junior Account ManagerAt designDATA, we are seeking a highly motivated and detail-oriented Junior Account Manager to join our team. As a key member of our account management team, you will be responsible for delivering our IT managed services to a portfolio of client accounts.Key Responsibilities:Manage 8 to 10 client accounts with the support of...


  • Gaithersburg, Maryland, United States designDATA Full time

    Job Title: Junior Account ManagerAt designDATA, we are seeking a highly motivated and results-driven Junior Account Manager to join our team. As a key member of our sales team, you will be responsible for delivering our IT managed services to a portfolio of client accounts.Key Responsibilities:Manage 8 to 10 client accounts with the support of a dedicated...


  • Gaithersburg, Maryland, United States designDATA Full time

    Job SummaryAs a Junior Account Manager at designDATA, you will be responsible for delivering our IT managed services to a portfolio of client accounts. This role involves helping designDATA safeguard our revenue, retain our clients, grow our accounts, and spearhead projects to modernize client infrastructure.Key Responsibilities• Manage 8 to 10 client...

  • Accounting Manager

    3 weeks ago


    Gaithersburg, Maryland, United States Randstad Full time

    Accounting Manager Job DescriptionThis role is for an experienced Accounting Manager who will oversee the full accounting process for a nonprofit organization focused on the medical field.The ideal candidate should have a strong background in nonprofit accounting and experience with financial systems such as QuickBooks. While medical industry experience is a...

  • Account Manager

    1 week ago


    Gaithersburg, MD , USA, United States Christian Durand - State Farm Agent Full time

    Job Summary:As a Bilingual Account Manager for Christian Durand - State Farm Agent, you will play a vital role in our daily business operations and customers' success. You will grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You will improve the lives of our customers by proactively...


  • Gaithersburg, Maryland, United States Leidos Full time

    The Digital Modernization Sector at Leidos is on the lookout for a Junior Security Operations Specialist to support a vital program.This role is essential in ensuring adherence to security protocols and standards across various government facilities.Core Responsibilities:Assisting in the implementation and oversight of security measures related to classified...


  • Gaithersburg, United States Victory Christian Church International Full time

    Job DescriptionJob DescriptionFinance/Accounting Manager to manage the accounting, payables, contributions/receivables, payroll and financial reporting activities of the church.Must have a minimum of an Associate’s degree in accounting, finance, business administration or a related degree from an accredited educational institution or equivalent level of...


  • Gaithersburg, Maryland, United States Christian Durand - State Farm Agency Full time

    Job DescriptionChristian Durand - State Farm Agency is seeking a highly motivated and bilingual Account Manager to join our team. As an Account Manager, you will play a vital role in growing our agency through meaningful client relationships and proactive marketing of relevant products and services.Key Responsibilities:Establish and maintain strong customer...


  • Gaithersburg, United States Emergent BioSolutions Full time

      Those who join Emergent BioSolutions feel a sense of ownership about their future. You will excel in an environment characterized by respect, innovation and growth opportunities. Here, you will join passionate professionals who advance their scientific, technical and professional skills to develop products designed-to protect life.   I: Job Summary  We...


  • Gaithersburg, Maryland, United States Christian Durand - State Farm Agency Full time

    Job DescriptionChristian Durand - State Farm Agency is seeking a highly motivated and bilingual professional to join our team as an Account Manager. This is an excellent opportunity for someone who is interested in helping our business grow through value-based conversations and remarkable customer experiences.We are looking for an energetic and self-starting...


  • Gaithersburg, Maryland, United States Boland Trane Associates Inc & Boland Trane Services Inc Full time

    Unlock Your Potential as an HVAC Inside Sales Account ManagerBoland Trane Associates Inc & Boland Trane Services Inc is a leading provider of sustainable and energy-efficient solutions for commercial, institutional, and industrial buildings in the Washington, DC / Baltimore metropolitan area.About the RoleWe are seeking a highly motivated and results-driven...


  • Gaithersburg, Maryland, United States Boland Trane Associates Inc & Boland Trane Services Inc Full time

    Join Boland Trane Associates Inc & Boland Trane Services Inc as an HVAC Inside Sales Account Manager and take your career to the next level. As a key member of our sales team, you will be responsible for developing long-term client relationships and maximizing account penetration and client retention with contractors. Your primary goal will be to sell...


  • Gaithersburg, Maryland, United States Leidos Full time

    Job SummaryLeidos is seeking a Junior Full Stack Developer to join our team in Gaithersburg, MD. As a key member of our development team, you will be responsible for designing, developing, and delivering complex software systems into production. You will work closely with our lead development group and fellow team members in Tucson, AZ to define tasks and...