IT Service Delivery Manager

3 weeks ago


Gaithersburg, Maryland, United States designDATA Full time
Job Summary

As a Junior Account Manager at designDATA, you will be responsible for delivering our IT managed services to a portfolio of client accounts. This role involves helping designDATA safeguard our revenue, retain our clients, grow our accounts, and spearhead projects to modernize client infrastructure.

Key Responsibilities

• Manage 8 to 10 client accounts with the support of a dedicated cross-functional team
• Drive contract renewal and project sales activities within assigned accounts to meet service renewal and expansion targets
• Motivate clients to adopt designDATA infrastructure and IT offerings
• Analyze clients' environments and needs regularly to identify new sales opportunities
• Meet with clients regularly to ensure satisfaction with our services
• Establish and maintain key relationships with our clients
• Obtain, evaluate, and select quotes from vendors and partners to meet client needs
• Ensure both the company and clients adhere to contract terms
• Plan and organize daily activities related to operations and customer service
• Coordinate and manage client equipment acquisition and scheduled maintenance
• Act as the client's authorized representative as needed for other technology vendors

Requirements

• Bachelor's degree preferably in information technology management or related field
• 3+ years of progressive IT experience
• IT management and/or supervisory experience desired but not required
• Proven track record managing a diverse technology group in a fast-paced and customer-focused team environment
• Current CompTIA Project+ or willing to obtain a Project Management certification within 9 months

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