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Change Manager

4 months ago

SeaTac, United States Proliance Consulting Full time

Job Summary: The Change Manager as part of a new centralized team providing change management to strategic projects across the company, supporting a variety of projects that range in scope, approach, and complexity. This team is part of a multi-year roadmap to establish and develop change management expertise and capabilities across the enterprise.


Length: Through EOY with a strong potential to extend

Location: 3 days/week onsite - SeaTac

Associate Vendors: We are accepting applications from candidates who are currently authorized to work in the US for any employer without sponsorship.


Role & Responsibilities

  • Change Manager (CM) supporting one or more projects; this is an active 'doer' role not simply an advisor
  • Will be part of a small team of CMs supporting strategic projects across Alaska Airlines
  • In some cases will be dedicated to a large project full-time, and in others will support a small number of medium sized projects; as one project ramps down, would be assigned to new work throughout the year
  • CMs will support each other during ebbs and flows in projects, enabling optimal support of the work and the opportunity to experience other areas of the company
  • Will also support company-wide educational outreach for change management, such as facilitating classes or providing consultation on small projects needing change management assistance
  • Follow the Alaska change management methodology and produce standard change management deliverables such as change-related assessments, plans, and report-outs, design multiple ways to engage with audiences, and ensure solid feedback loops and metrics to gauge efficacy
  • Create a cohesive change management approach (high level) and plan (detailed) for assigned project(s) that meets the needs of differing stakeholder groups
  • Pull together disparate pieces of a project into a cohesive change approach
  • As applicable to the project, review relevant existing materials to determine current state and/or what can be leveraged, work with internal resources to identify lessons learned from similar projects, and incorporate into the change plans
  • Work in partnership with project manager, sponsor, business owners, subject matter experts, and other project team members, often including from software development and other technology teams
  • Collaborate closely with internal Communications, Policy & Procedure, and Training teams
  • As applicable to the project, create communication and/or learning materials of moderate complexity, which may be to produce polished draft content for others to finalize, format, and/or disseminate
  • Hybrid remote and on-site in SeaTac, WA
  • Need to be in the office for in-person work typically ~3 days per week, however it is a flexible schedule based on the days it makes sense to be on-site
  • Fully remote or commuting from a long distance outside the greater Seattle area is not an option
  • Travel is not anticipated for most projects; if it were needed for a project, it would be discussed and mutually agreed in advance
  • Will attend recurring change management team meetings and occasional division (SAT) meetings; note as a contractor cannot attend employee-only events, however contractors are welcome to participate in volunteer events and many company-wide events
  • Will regularly keep the S&PI change management manager apprised of progress, roadblocks, help needed, etc.


Required Qualifications

  • Minimum 5 years of experience leading/delivering change in a full-time role as a Change Manager
  • Experience managing all change-related workstreams (leadership alignment, stakeholder engagement, communication, learning and readiness/evaluation, etc.)
  • Excellent demonstrated skills in all facets of change management including assessment, planning, design, execution, sustainment, and nurturing influencers to lead change within their organizations
  • Excited to work in an environment where change management is newer to the company and is in the process of being established
  • Wants to be part of sharing the value of change management and what it can do for them, their team, their project, and our company
  • Enjoys being an champion for change management, while at the same time recognizes and respects that not everyone is as excited as they are (at least not yet)
  • Wants to be part of a small team of change managers, while also being comfortable being the only change manager working on a given project
  • Wants to learn about and be part of Alaska Airlines, its culture, and its people; be and active part of the team, not just coming along for the ride
  • Excited to work with a company with 23,000 employees that sometimes operates more like a small company, including less hierarchy and formalized rigor
  • Comfortable with an environment which can at times be relatively unstructured and fluid
  • Loves to learn
  • Strong skills in delivering learning in in-person and virtual formats
  • Advanced skills in absorbing new information, identifying connections between disconnected elements, and separating needs vs. wants
  • Able to quickly learn specialized jargon, acronyms, and complex processes
  • Able to balance competing priorities and help the team to do the same
  • Able to build strong relationships in a relationship-oriented organization where many people have long tenures and variable degrees of experience
  • Able to partner effectively with those who have an execution-oriented lens and may overlook the human element
  • Able to balance change management tasks with relationship building to propel the work forward
  • Able to successfully work with people at all levels of the company and work on a team with union-represented employees, non-union employees, other contractors, and outside vendors
  • Able to create change management-related materials of moderate complexity with professional polish suitable for internal use, utilizing PowerPoint, Word, Excel and other standard software tools
  • Comfortable with ambiguity, and able to proactively lead themselves and the team through ambiguity out the other side to concrete decisions and actions


Desired Qualifications

  • Minimum of 5 years recent experience with corporations (as opposed to non-profit, NGO, government, or academia)
  • Experience with aviation
  • Experience with the travel industry
  • Experience working with labor relations, employees who are union-represented, or union reps
  • Experience with complex, multi-phase transformations involving moving from paper-based processes or desktops, to digital processes, tools, and mobile technologies
  • Experience introducing change management to an organization
  • Expert skills in leading stakeholders with competing interests to come to recognize common interests, compromise, and reach consensus
  • Expert skills in leading stakeholders to see their business from a fresh perspective, in the context of transformational change
  • Process experience including assessment, analysis, mapping, design, redesign, and teaching business owners and SMEs how to truly see their process (and waste)
  • For some potential projects:
  • Experience with aircraft manufacturing, maintenance, or engineering, or a similarly exacting maintenance or engineering environment


How Do I Apply?

Apply on this website or send an updated resume to recruiters@prolianceconsult.com.


About Proliance:

We are a technical & digital marketing staffing agency based in Seattle, WA that specializes in matching you with quality opportunities that meet your professional aspirations. We offer contract, contract to hire and direct placement services to top Fortune 500, mid-market, and emerging companies from a variety of industries. Our staffing success in the telecommunication, financial, insurance, retail, travel, healthcare, professional service and technology industries are how we've built a reputation for long-lasting, authentic relationships.


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Why Work for Us?

Proliance Consulting offers a competitive salary and benefits package which includes the following:

Medical: Proliance covers 50% of our employee’s premiums and 25% of any dependents on a plan administered through Regence.

Vision: Proliance covers 50% of our employee’s premiums and 25% of any dependents on a plan administered through Regence.

Dental: Proliance offers a plan administered by Delta Dental.

Retirement: Proliance offers a matching 401K savings plan for pre-tax or Roth retirement savings.

  • Deposit: Proliance offers direct deposit to all employees.
  • Time Off: Proliance offers accrued paid time off to all employees.
  • Pay Statements: Proliance offers the flexibility to view and manage your paycheck online.
  • Referral Program: Proliance offers competitive bonuses for employee referrals.


Proliance Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Proliance Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.