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Airport Operations Manager

2 months ago

SeaTac, Washington, United States CLEAR Full time
{"Job Title": "Airport Operations Manager", "Job Summary": "We are seeking a highly motivated and experienced Airport Operations Manager to join our team at CLEAR. As a key member of our airport leadership team, you will be responsible for leading and driving the daily floor operations at your station.

Key Responsibilities:

* Spend 80% of time on the floor in a customer-facing environment at the airport
* Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
* Monitor and drive security, service, and sales on each shift
* Manage shift briefings, debriefs, and huddles, as well as any changes, breaks, and rotations
* Coach, mentor, and train the team to meet sales and customer service goals and standards
* Oversee asset control and devices - understand how our technology works and be able to troubleshoot when necessary
* Represent CLEAR throughout the airport, TSA, and airline community by building strong stakeholder relationships
* Manage incident prevention and responses
* Attend station management team meetings

Ideal Candidate:

* 1-2 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars)
* Excellent interpersonal and communication skills with the ability to motivate, mentor, and influence others
* Ability to manage multiple priorities in an ever-changing environment
* Strong organizational skills with the ability to manage multiple priorities and tasks
* Proficiency in using technology daily in your work
* Required to successfully complete a government background investigation
* Ability to stand/walk for extended periods of time
* Ability to follow policies and procedures set forth by CLEAR, airport, state, and federal regulations
* Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)

About CLEAR:

At CLEAR, we believe in creating frictionless experiences where every day has that feeling of magic. With more than 25+ million passionate members and hundreds of partners around the world, our identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

We provide reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.