Senior Voice Engineer

4 weeks ago


Augusta, United States CDW Full time

CDW is pleased to be partnering with one of our existing Higher Education clients on this new Sr. Voice Engineer opportunity. Please note that this is a hybrid role based in Augusta, Georgia.


Title: Sr. Voice Engineer

Location: Hybrid - Augusta Georgia 30912

Contract Duration: 6-month Contract to hire

Pay Rate: Targeting around $70 per hour


Key Responsibilities:


System Design and Implementation:

  • Design, configure, and deploy Cisco Unified Communications Manager (CUCM) and related Cisco voice products.
  • Develop and maintain voice communication infrastructure, including VoIP systems, call control, and voicemail systems.
  • Implement and manage Cisco Unified Contact Center Express (UCCX) and Cisco Unity Connection systems.


Maintenance and Support:

  • Provide advanced troubleshooting and resolution for complex voice-related issues.
  • Perform regular system maintenance, upgrades, and patches to ensure optimal performance and security.
  • Monitor system performance, diagnose issues, and implement corrective actions as necessary.


Integration and Coordination:

  • Integrate voice solutions with other university IT systems, such as network infrastructure and collaboration tools.
  • Collaborate with network engineers to ensure seamless integration of voice services with network operations.
  • Work with vendors and service providers to coordinate support and resolve service issues.


Project Management:

  • Lead and manage voice-related projects, including system upgrades, new deployments, and enhancements.
  • Develop project plans, timelines, and resource allocation strategies.
  • Prepare and present project status reports to university stakeholders.


Documentation and Training:

  • Develop and maintain comprehensive documentation for voice systems, configurations, and procedures.
  • Provide training and support to IT staff and end-users on voice technologies and best practices.


Innovation and Improvement:

  • Stay current with emerging technologies and industry trends related to voice communication and Cisco products.
  • Recommend and implement improvements to enhance voice communication services and user experience.


Qualifications:


Education:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred.

Experience:

  • Minimum of 5 years of experience in voice engineering or related roles, with a focus on Cisco products.
  • Proven experience with Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco UCCX.
  • Experience with VoIP technologies, call routing, and telephony systems.

Certifications:

  • Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) in Collaboration is required.
  • Cisco Certified Internetwork Expert (CCIE) in Collaboration or similar advanced certifications are highly desirable.

Skills:

  • Strong knowledge of Cisco voice technologies, network protocols, and telephony standards.
  • Excellent problem-solving and troubleshooting skills.
  • Effective project management and organizational skills.
  • Strong communication skills and the ability to work collaboratively with diverse teams.



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