Technical Support Specialist
2 weeks ago
Retail Tech Support Specialist
Location: Plano
*Must have reliable transportation
Responsibilities:
- Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.
- Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.
- Install, configure and maintain operating systems, software applications and peripheral devices.
- User Assistance...
- Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.
- Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.
- Documentation and Knowledge Sharing...
- Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articles.
- Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.
- Continues Learning...
- Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions
Qualifications and Skills:
- High School Diploma, GED or equivalent certification
- Relevant Certifications, such as CompTIA A+, CompTIA Network+ or Google IT Support Professional Certificate can be advantageous
- Strong problem-solving skills
- Excellent communication and interpersonal skills
- Patience and ability to convey technical information to non technical users
- Understanding of cabling (testing, running, repairing)
- Flexibility to perform after-hours project work
- Familiarity with a variety of Operating Systems (e.g., Windows 10, Windows 11, MacOS)
- Knowledge of hardware components and basic networking concepts
- Ability to work independently and as part of a team
Preferred Qualifications
Bachelors Degree
5+ years of experience as an IT Professional
2+ years of experience using Google Suite
-
Technical Support Specialist
4 weeks ago
Plano, Texas, United States XperiencOps Inc Full timeJob Title: Technical Support SpecialistWe are seeking a highly motivated Technical Support Specialist to provide exceptional support to our enterprise customers while contributing to QA and customer operations automation initiatives.Key Responsibilities:Provide timely and professional technical support to Fortune 500 customers through various...
-
Technical Support Specialist
3 weeks ago
Plano, Texas, United States Diverse Lynx Full time**Job Summary**We are seeking a highly skilled Technical Support Specialist to join our team at Diverse Lynx LLC. As a Technical Support Specialist, you will be responsible for providing advanced technical support to our clients, with a focus on Unix and Swift integration experience.**Key Responsibilities**Provide expert-level technical support for Unix...
-
Technical Support Specialist
4 weeks ago
Plano, Texas, United States Staffmark Group Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at Staffmark Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients in the consumer electronics industry.Key Responsibilities* Answer incoming calls and respond to emails/chats from...
-
Technical Support Specialist
1 month ago
Plano, Texas, United States Staffmark Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Staffmark Workforce Solutions. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients in the consumer electronics industry.Key ResponsibilitiesAnswer incoming calls and respond to...
-
Technical Support Specialist
1 month ago
Plano, Texas, United States Repeat Consultants Full timeJob Title: Technical Support SpecialistAt Repeat Consultants, we are seeking a highly skilled Technical Support Specialist to join our Network Maintenance Team.Key Responsibilities:Proactively perform data audits, software and firmware audits, and health checks of servers and sites as needed.Support trials for new features or technology before market-wide...
-
Technical Support Specialist
1 month ago
Plano, Texas, United States Diverse Lynx Full timeJob Title:Technical Support SpecialistLocation:Plano, TXDuration:FulltimeSkill:Swift | Unix | Shell ScriptJob Details:As a Technical Support Specialist, you will be responsible for providing level 3 support for Java and .Net applications. You will also be working with Unix command and Shell scripting, as well as SQL and PLSQL. Additionally, you will have...
-
Technical Support Specialist
4 weeks ago
Plano, Texas, United States Maxor Full timeJob DescriptionMaxor is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing second-level business application, computer software, and hardware support across CarePoint business operations.You will work closely with business units and pharmacies to troubleshoot and...
-
Technical Support Specialist
4 weeks ago
Plano, Texas, United States ABCorp Full timeJob SummaryABCorp is seeking a skilled Technical Support Specialist to provide quality service and support to our customers. The ideal candidate will have a minimum of one year of technical experience in a customer service environment with problem resolution and technical background.Key ResponsibilitiesUtilize a help desk ticket system by logging, updating...
-
Technical Support Specialist
4 weeks ago
Plano, Texas, United States FinThrive Full timeAbout the RoleThe Technical Support Specialist plays a vital role in delivering exceptional customer service by resolving technical support tickets for FinThrive's revenue cycle products. This role requires a strong focus on quality and service level agreement (SLA) achievement, ensuring timely action on all technical support requests.Key...
-
Technical Sales Support Specialist
4 weeks ago
Plano, Texas, United States Ericsson Full timeTechnical Sales Support SpecialistAt Ericsson, we're looking for a skilled Technical Sales Support Specialist to join our team. As a Technical Sales Support Specialist, you will be responsible for conducting desktop research using market data, account data, and Ericsson position to identify potential prospects and opportunities for OSS/BSS tools and...
-
Technical Support Specialist
2 weeks ago
plano, United States Apex Systems Full timeRetail Tech Support SpecialistLocation: Plano *Must have reliable transportationResponsibilities:Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.Install, configure and maintain...
-
Technical Support Specialist
3 months ago
Plano, United States ServiceTitan Full timeWho We Are: We're Aspire and FieldRoutes, the leading SaaS providers for the landscaping, commercial cleaning, pest control and lawn care industries and proud members of the ServiceTitan family since 2021. Our cloud-based business management systems automate all aspects of field service operations for enterprise and small to medium-sized businesses which...
-
Technical Support Specialist
4 weeks ago
Plano, Texas, United States OpenGov Full timeJob Summary:The OpenGov Support Center is a team of Subject Matter Experts (SMEs) providing software support to our customers. Each team member is a specialist in a specific OpenGov product, requiring extensive knowledge of its modules and workflow concepts.The Technical Support Specialist provides omni-channel support to our customers via Phone, Chat, Web,...
-
Plano, Texas, United States Palo Alto Networks Full timeAbout the JobWe are seeking a highly skilled Cybersecurity Technical Support Specialist to join our team at Palo Alto Networks. In this role, you will play a critical part in ensuring the success of our customers by providing top-notch technical support for our Next-Generation Firewall (NGFW) solutions.Key ResponsibilitiesProvide advanced technical support...
-
Technical Operation Support Specialist
2 weeks ago
plano, United States Pyramid Consulting, Inc Full timeImmediate need for a talented Technical Operation Support Specialist. This is a 06+ Months Contract opportunity with long-term potential and is located in Plano, TX(Onsite). Please review the job description below and contact me ASAP if you are interested.Job ID:24- 48709Pay Range: $25 - $29/hour. Employee benefits include, but are not limited to, health...
-
Technical Operation Support Specialist
3 weeks ago
Plano, United States Pyramid Consulting, Inc Full timeImmediate need for a talented Technical Operation Support Specialist. This is a 06+ Months Contract opportunity with long-term potential and is located in Plano, TX(Onsite). Please review the job description below and contact me ASAP if you are interested.Job ID:24- 48709Pay Range: $25 - $29/hour. Employee benefits include, but are not limited to, health...
-
Technical Support Specialist
4 weeks ago
Plano, Texas, United States Repeat Consultants Full timeJob OverviewAs a Technical Support Specialist with Repeat Consultants, you will provide expert-level technical support to clients and their customers for Verizon Femto network issues.Key Responsibilities:Provide technical support via phone and email to clients and their customers.Update Remedy ticketing systems and review tickets with customers on a weekly...
-
Technical Support Specialist
1 month ago
Plano, Texas, United States OpenGov Full timeJob Summary:The OpenGov Support Center is seeking a Technical Support Specialist to join our team of Subject Matter Experts (SMEs) in providing software support to our customers. As a Technical Support Specialist, you will be responsible for providing omni-channel support via Phone, Chat, Web, and Email, utilizing our service management system (ZenDesk) for...
-
Technical Support Specialist
1 month ago
Plano, Texas, United States BGSF Full timeTechnical Support Analyst IAt BGSF, we are seeking a highly skilled Technical Support Analyst I to join our team. As a Technical Support Analyst I, you will be responsible for providing Level I support remotely via phone, remote tools, or onsite as needed.Key Responsibilities:Provide technical support to customers via phone, email, or chatTroubleshoot...
-
Technical Support Specialist
4 weeks ago
Plano, Texas, United States Repeat Consultants Full timeJob Title: Bilingual TAC EngineerJob Summary: We are seeking a highly skilled Bilingual TAC Engineer to join our team at Repeat Consultants. The successful candidate will be responsible for providing technical support to our clients, troubleshooting complex network issues, and working closely with internal teams to resolve customer complaints.Key...