Technical Support Specialist

2 weeks ago


Plano, United States Apex Systems Full time

Retail Tech Support Specialist

Location: Plano

*Must have reliable transportation


Responsibilities:


  • Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.
  • Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.
  • Install, configure and maintain operating systems, software applications and peripheral devices.
  • User Assistance...
  • Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.
  • Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.
  • Documentation and Knowledge Sharing...
  • Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articles.
  • Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.
  • Continues Learning...
  • Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions


Qualifications and Skills:

  • High School Diploma, GED or equivalent certification
  • Relevant Certifications, such as CompTIA A+, CompTIA Network+ or Google IT Support Professional Certificate can be advantageous
  • Strong problem-solving skills
  • Excellent communication and interpersonal skills
  • Patience and ability to convey technical information to non technical users
  • Understanding of cabling (testing, running, repairing)
  • Flexibility to perform after-hours project work
  • Familiarity with a variety of Operating Systems (e.g., Windows 10, Windows 11, MacOS)
  • Knowledge of hardware components and basic networking concepts
  • Ability to work independently and as part of a team


Preferred Qualifications

Bachelors Degree

5+ years of experience as an IT Professional

2+ years of experience using Google Suite



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