Director of Table Games

4 weeks ago

Philadelphia, United States Rivers Casino Philadelphia Full time

Summary: Directs the activities of the table games division ensuring compliance with state regulations and internal controls, while maintaining a strong culture of guest service and satisfaction.


Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

  • Smile, display energy and open body language
  • Proactively greet team members and guests, initiating interaction to provide service
  • Always use a positive parting remark to end the conversation


Essential Job Functions:

Responsible for live table games of the casino.

Responsible for all table game functions including the inventory of table game equipment, dice and cards.

Safeguarding company assets located within the casino department.

Establishing and enforcing rules and regulations of the casino that comply with PA gaming regulations.

Planning and directing staffing, training and development of table games personnel.

Forecasting and financial analysis of the department.

Design and institute departmental policies and procedures.

Game trend and analysis.

Plan and manage business growth.

Prepares budget and manages department to maximize revenues and control expenses.

Hire and plan development of departmental staff.

Communicate and ensure consistent enforcement of companys philosophies and human resource policies.

Effectively handles customer disputes while maintaining the security and integrity of the games and customer satisfaction.

Ability to extend complementary services in accordance with the approved comp matrix.

Takes active role in supporting compulsive and problem gambling program.

Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years’ supervisory experience is preferred.

Knowledge of table games, ie: blackjack, craps, roulette and specialty games.

Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.

Supervise the Table Games Department personnel including hiring, scheduling, training, and evaluating performance.

Performs all other duties as assigned.


Qualifications:

Must be 18 years of age or older.

College degree preferred.

Knowledge of table games math, procedures, game protection, regulations and training requirements.

Knowledge of table games, ie: blackjack, craps, roulette and specialty games.

Excellent customer service and interpersonal skills.

The ability to motivate staff through a teamwork approach.

Proven leadership skills that include delegating as needed.

Excellent communication skills, both written and oral.

Must have a minimum of 5 years’ experience in casino management.

Available to work flexible shifts, weekends and holidays.

Ability to obtain and maintain all necessary licensing.


Physical and Mental Demands:

  • Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
  • Must occasionally lift and/or move up to 25 pounds.
  • Must be able to identify colors
  • Able to work with others while maintaining a positive and professional demeanor.
  • Ability to work in a noisy and smoky environment.

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