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Table Games Division Director
2 months ago
Overview: The Director of Table Games is responsible for overseeing the operations of the table games sector, ensuring adherence to state regulations and internal policies while fostering a culture of exceptional guest service and satisfaction.
Engagement Philosophy:
We prioritize team member engagement as the foundation of a positive culture and outstanding guest service. In every interaction, we emphasize three key behaviors:
- Exhibit a friendly demeanor, showcasing enthusiasm and open body language.
- Initiate greetings with team members and guests to enhance service interactions.
- Conclude conversations with a positive farewell remark.
Core Responsibilities:
Oversee live table gaming operations within the casino.
Manage all aspects of table game operations, including inventory management of gaming equipment, dice, and cards.
Protect company assets within the table games division.
Establish and enforce gaming rules and regulations in compliance with state gaming laws.
Plan and direct the staffing, training, and development of table games personnel.
Conduct financial forecasting and analysis for the department.
Develop and implement departmental policies and procedures.
Analyze gaming trends and performance.
Strategize and manage business growth initiatives.
Prepare departmental budgets and manage operations to optimize revenue and control costs.
Recruit and develop departmental staff.
Communicate and ensure consistent application of company philosophies and human resource policies.
Effectively resolve customer disputes while maintaining game security and customer satisfaction.
Provide complimentary services in accordance with the approved comp matrix.
Actively support programs addressing compulsive and problem gambling.
Qualifications:
Must be at least 18 years old.
A college degree is preferred.
Knowledge of table games mathematics, procedures, game protection, regulations, and training requirements.
Familiarity with various table games, including blackjack, craps, roulette, and specialty games.
Exceptional customer service and interpersonal skills.
Ability to inspire staff through a collaborative approach.
Demonstrated leadership skills, including effective delegation.
Strong communication skills, both written and verbal.
A minimum of 5 years of experience in casino management is required.
Availability for flexible shifts, including weekends and holidays.
Capability to obtain and maintain all necessary licenses.
Physical and Mental Requirements:
- Regularly required to stand for extended periods, see, walk, talk, and hear; use hands for handling and reaching.
- Occasionally lift and/or move up to 25 pounds.
- Ability to distinguish colors.
- Work collaboratively while maintaining a positive and professional attitude.
- Ability to work in a noisy and smoky environment.
