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Lead Customer Support Specialist

2 months ago

Nashville, United States Insight Global Full time

Insight Global is hiring a customer service/sales team lead with experience directly managing a team of customer service sales chat resource. This person is expected to oversee functional aspects of the management. Additionally, they are expected to be hands on with the ability to call customers, assist online customers with their shopping experience by upholding a positive attitude, answering questions on products/brands, conducting warranty outreach, and can sell add-ons and upsell products. This person should exhibit high leadership qualities, good communication, and problem-solving abilities. There will be 3 analysts that report directly into the Team Lead. This person will oversee the team and ensure they are reaching daily and weekly Key Performance Indicators.

Must Haves:

  • 3-5 years of experience leading a team / management experience (preferably experience leading in a call center environment)
  • Experience leading within a Remote Work Environment
  • Attention to Detail
  • High level of professionalism and great communication style
  • Make a personal connection with external and internal customers
  • Have a friendly attitude
  • Exhibit strong decision-making skills
  • Have a “Problem Solving” mindset
  • Possess exceptional verbal and written communication skills
  • Resourceful and empathetic
  • Takes personal responsibility for learning and supporting business objectives