Desktop Support Specialist
1 week ago
roles and responsibilities:
• Manage a team of 25-30 technicians across locations
• Manage the reporting of SLAs, Adherence of SLA and contract
• Manage shift and shift planning including on call roster
• Manage Resource productivity
• Enable the team with training and development
• Ensure security compliance
• Ensure sufficient inventory level is managed across locations
• Ensure all service request and incidents are resolved before agreed service levels
• Plan and execute any move request or project work
• Lead the team by providing technical and process assistance to below activities
• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
• Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes and health checks
• Perform onsite updates, Configuration changes, or Software installations.
• Provide onsite technical assistance to end users by visiting their desk location
• Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
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Order Processing Specialist
1 month ago
Kalamazoo, Michigan, United States Aldevra Full timeOrder Processing SpecialistAldevra is seeking a detail-oriented Order Processing Specialist to support our core operations by creating sales orders, purchase orders, and managing customer communications for shipment and order status.Key Responsibilities:Process contracts and credit card orders accurately and efficiently.Generate sales orders that reflect the...
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Order Processing Specialist
3 weeks ago
Kalamazoo, Michigan, United States Aldevra Full timeOrder Processing SpecialistAldevra is seeking a detail-oriented Order Processing Specialist to support our core operations by creating sales orders, purchase orders, and managing customer communications for shipment and order status.Key Responsibilities:Process contracts and credit card orders accurately and efficiently.Generate sales orders that reflect the...
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Order Processing Specialist
6 days ago
Kalamazoo, Michigan, United States Aldevra Full timeOrder Processing SpecialistAldevra is seeking a detail-oriented Order Processing Specialist to support our core operations. This pivotal role involves creating sales orders, purchase orders, and managing customer communications for shipment and order status.Process contracts and credit card orders accurately and efficiently.Generate sales orders that reflect...
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Medical Support Specialist
4 weeks ago
Kalamazoo, Michigan, United States Ascension Full timeAbout Ascension Medical Group Womens Health - PortageWe are committed to providing exceptional services and amenities to our residents, allowing them to enjoy living healthier and happier at every age and stage.Our community offers a balance of city comforts and cultural opportunities, with access to personalized care and support.Job SummaryWe are seeking a...
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IT Support Specialist
1 week ago
Kalamazoo, Michigan, United States Schupan & Sons Full timeJob SummaryWe are seeking a highly skilled and customer-focused IT Support Specialist to join our team at Schupan & Sons, Inc. As a key member of our IT Operations team, you will be responsible for providing technical assistance and support to employees, ensuring a positive and productive work environment.Key Responsibilities Monitor support lines and ticket...
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Program Support Specialist
4 weeks ago
Kalamazoo, Michigan, United States Cenergy International Full timeJob Title: Program Support SpecialistJoin Cenergy International, a dynamic and diverse woman-owned company, as a Program Support Specialist. In this role, you will assist our Airbus Recovery Manager in collecting and organizing information to provide precise and clear communication to our Airbus customer.Key Responsibilities:Assist in gathering information...
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Order Processing Specialist
4 weeks ago
Kalamazoo, Michigan, United States Aldevra Full timeJob Title: Order Processing SpecialistAldevra is seeking a highly detail-oriented and organized Order Processing Specialist to join our team. As an Order Processing Specialist, you will be responsible for processing sales orders, purchase orders, and managing customer communications for shipment and order status.Key Responsibilities:Process contracts and...
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Project Field Support Specialist
4 days ago
Kalamazoo, Michigan, United States CSM Group Full timeProject Field Support SpecialistCSS Group is seeking a highly motivated and detail-oriented Project Field Support Specialist to join our team. As a Project Field Support Specialist, you will provide project management support on one or more projects, assisting in scope writing, bid solicitations, pre-construction meetings, and post-bid interviews.Key...
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IT Support Specialist
4 weeks ago
Kalamazoo, Michigan, United States Weston & Sampson Full timeJob SummaryWe are seeking a highly skilled IT Specialist to join our team at Western Michigan University. The successful candidate will be responsible for maintaining computing hardware and software, providing technical support to end-users, and ensuring the smooth operation of our department's servers and local area network.Key ResponsibilitiesPrepare...
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IT Specialist
6 days ago
Kalamazoo, Michigan, United States Army National Guard Full timeJob Summary: As an Information Technology Specialist in the Army National Guard, you will be responsible for maintaining and troubleshooting complex networks, providing customer and network administration services, and constructing, editing, and testing computer programs.Key Responsibilities:Maintenance of networks, hardware, and softwareProvide customer and...
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Project Field Support Specialist
1 week ago
Kalamazoo, Michigan, United States CSM Group Full timeProject Field Support SpecialistCareer Opportunities at CSM GroupJob Summary:CSM Group is seeking a highly motivated and detail-oriented Project Field Support Specialist to join our team. As a Project Field Support Specialist, you will provide project management support on one or more projects or specific tasks, assisting in scope writing, bid solicitations,...
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Customer Support Specialist
4 weeks ago
Kalamazoo, United States United Kennel Club (UKC) Full timeAbout Us:Guided by the belief that dogs make a difference by being the best partner a human can have in the field, on the job, or in a competition event, UKC is a community for people and dogs to pursue excellence together. Founded in 1898, UKC has been dedicated to enhancing the lives of Dogs That Do More, and their owners, by providing essential resources...
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Customer Support Specialist
4 weeks ago
Kalamazoo, United States United Kennel Club (UKC) Full timeAbout Us:Guided by the belief that dogs make a difference by being the best partner a human can have in the field, on the job, or in a competition event, UKC is a community for people and dogs to pursue excellence together. Founded in 1898, UKC has been dedicated to enhancing the lives of Dogs That Do More, and their owners, by providing essential resources...
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Order Processing Specialist
2 months ago
Kalamazoo, Michigan, United States Aldevra Full timeAbout the RoleWe are seeking a highly detail-oriented and organized Order Processing Specialist to join our team at Aldevra. As a key member of our operations team, you will play a critical role in supporting our core business functions by creating sales orders, purchase orders, and managing customer communications for shipment and order status.Key...
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Student Support Specialist
6 days ago
Kalamazoo, Michigan, United States Kalamazoo Public Schools Full timeJob Summary: We are seeking a dedicated and compassionate Student Support Specialist to join our team at Kalamazoo Public Schools. As a key member of our Student Support Services, you will play a vital role in providing individualized support to students, helping them overcome challenges and achieve academic success. Key Responsibilities:Provide one-on-one...
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Order Processing Specialist
2 weeks ago
Kalamazoo, Michigan, United States Aldevra Full timeJob Summary: We are seeking a highly detail-oriented and organized Order Processing Specialist to join our team at Aldevra. As an Order Processing Specialist, you will be responsible for creating sales orders, purchase orders, and managing customer communications for shipment and order status. Key Responsibilities:Process contracts and credit card orders...
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Medical Support Specialist
4 weeks ago
Kalamazoo, Michigan, United States Compass Group, North America Full timeJob SummaryWe are seeking a highly skilled and dedicated Medical Support Specialist to join our team at Compass Group, North America. As a key member of our support services team, you will play a vital role in ensuring the delivery of exceptional customer service and quality care to our clients.Key ResponsibilitiesProvide primary support to ensure ideal...
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Family Support Specialist
6 days ago
Kalamazoo, Michigan, United States Family & Children's Services Full timeJob Summary: We are seeking a dedicated and compassionate Family Support Specialist to join our team at Family & Children's Services. In this role, you will provide critical support to clients by transporting children to appointments and parenting time visitations, as well as assisting workers in case-related activities on an as-needed basis.Key...
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Tech Support Specialist
7 days ago
Kalamazoo, Michigan, United States Kalamazoo Public Library Full timeJob Summary:As a Tech Support Specialist at the Kalamazoo Public Library, you will be responsible for providing technical assistance to patrons using public computers and digital services. This role requires excellent customer service skills, knowledge of PC and Mac computer systems, and the ability to communicate clearly and professionally to library staff...
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Order Processing Specialist
2 weeks ago
Kalamazoo, Michigan, United States Aldevra Full timeJob OverviewAldevra is seeking a highly detail-oriented Order Processing Specialist to support our core operations. This pivotal role involves creating sales orders, purchase orders, and managing customer communications for shipment and order status.Key ResponsibilitiesProcess contracts and credit card orders accurately and efficiently.Generate sales orders...