Customer Support Specialist

2 weeks ago


Kalamazoo, United States United Kennel Club (UKC) Full time

About Us:

Guided by the belief that dogs make a difference by being the best partner a human can have in the field, on the job, or in a competition event, UKC is a community for people and dogs to pursue excellence together. Founded in 1898, UKC has been dedicated to enhancing the lives of Dogs That Do More, and their owners, by providing essential resources to help owners and breeders make informed decisions. The dog-human bond is celebrated through family-friendly programs highlighting the instincts and heritage of purebred and mixed-breed dogs alike at over 18,000 licensed events annually.


Job Description:

We’re seeking a passionate and dedicated Customer Support Specialist to join our team. As a Customer Support Specialist, you’ll play a crucial role in ensuring that our customers receive exceptional support and assistance. This is an opportunity to be a part of a dynamic and fast-paced environment that values excellence and the sporting dog industry.


This is a full-time position working four days a week with 10-hour days. The working hours are 8:30 a.m. – 7:00 p.m. and is an in-office position in Kalamazoo, Michigan.


Key Responsibilities:

Customer Interaction: Serve as the primary point of contact for customers via inbound and outbound calls, emails, and online chats. Provide courteous, professional, and prompt assistance to address inquiries and resolve issues

Product and Service Knowledge: Develop a deep understanding of UKC's services and products to effectively assist customers with questions and requests

Customer Needs Assessment: Identify and assess customer needs to ensure satisfaction. Process order requests efficiently and accurately

Data Management: Collect and maintain accurate customer records. Conduct intricate operations related to data entry and order processing


Qualifications:

• Exceptional verbal and written communication skills

• Strong conflict resolution skills, maintaining professionalism and courtesy at all times

• Proficiency in MS Outlook, Word, and Excel. Experience with Zendesk or a similar customer support platform is a plus

• Excellent time management and multitasking abilities, especially in a fast-paced office environment

• Ability to commute to the designated office location as required


Benefits:

• Company-supported medical and life insurance programs; dental, vision, and Aflac plans are also available

• Paid time off and holidays from day one

• 401(k) with company-matched contributions

• Ongoing training and development with opportunities for career advancement

• Compensation for this position will be determined based on your experience and qualifications


How To Apply:

If you’re passionate about delivering top-notch customer service and thrive in a dynamic environment, we encourage you to apply. Join us in celebrating Dogs That Do More.


At UKC, we cherish the remarkable bond between sporting dogs and humans. If you share our passion and are committed to providing exceptional customer support, we look forward to welcoming you to our team.



  • Kalamazoo, United States United Kennel Club (UKC) Full time

    About Us:Guided by the belief that dogs make a difference by being the best partner a human can have in the field, on the job, or in a competition event, UKC is a community for people and dogs to pursue excellence together. Founded in 1898, UKC has been dedicated to enhancing the lives of Dogs That Do More, and their owners, by providing essential resources...


  • Kalamazoo, Michigan, United States Zoetis, Inc Full time

    Job Title: Customer Success SpecialistJob Summary:Zoetis, Inc is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer experience team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met, and delivering exceptional service.Key...


  • Kalamazoo, Michigan, United States Cenergy International Full time

    Job Title: Program Support SpecialistJoin Cenergy International, a dynamic and diverse woman-owned company, as a Program Support Specialist. In this role, you will assist our Airbus Recovery Manager in collecting and organizing information to provide precise and clear communication to our Airbus customer.Key Responsibilities:Assist in gathering information...


  • Kalamazoo, Michigan, United States Compass Group, North America Full time

    Job SummaryWe are seeking a highly skilled and dedicated Medical Support Specialist to join our team at Compass Group, North America. As a key member of our support services team, you will play a vital role in ensuring the delivery of exceptional customer service and quality care to our clients.Key ResponsibilitiesProvide primary support to ensure ideal...


  • Kalamazoo, Michigan, United States JBL Resources Full time

    Job SummaryWe are seeking a highly skilled Technical Customer Support Specialist to join our team at JBL Resources. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients in the medical device industry.Key ResponsibilitiesProvide technical support to field engineers, technicians, and...


  • Kalamazoo, Michigan, United States JBL Resources Full time

    Job Title: Technical Customer Support SpecialistThe ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping customers in the medical device industry.Key Responsibilities:Provide technical support to field engineers, technicians, and product support personnel.Respond to situations where first-line...


  • Kalamazoo, Michigan, United States JBL Resources Full time

    Job Title: Technical Customer Support SpecialistThe ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping customers in the medical device industry.Key Responsibilities:Provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting,...


  • Kalamazoo, Michigan, United States Zoetis Full time

    Role OverviewThe Customer Success Specialist at Precision Animal Health plays a vital role in delivering exceptional customer experiences. This position requires building strong relationships with customers, understanding their needs, and providing tailored solutions to meet their goals.Key ResponsibilitiesEstablish and maintain strong relationships with...


  • Kalamazoo, United States Zoetis Full time

    Role Description The role of a Precision Animal Health (PAH) customer success specialist (CSS) is to positively influence and delight customers in all interactions with the company. CSS must be able to jump in to any customer interaction to quickly produce positive results. Impeccable customer experience is top priority through relationships built on trust...


  • Kalamazoo, United States Zoetis Full time

    Role Description The role of a Precision Animal Health (PAH) customer success specialist (CSS) is to positively influence and delight customers in all interactions with the company. CSS must be able to jump in to any customer interaction to quickly produce positive results. Impeccable customer experience is top priority through relationships built on trust...


  • Kalamazoo, United States Zoetis Full time

    Role Description The role of a Precision Animal Health (PAH) customer success specialist (CSS) is to positively influence and delight customers in all interactions with the company. CSS must be able to jump in to any customer interaction to quickly produce positive results. Impeccable customer experience is top priority through relationships built on trust...


  • Kalamazoo, Michigan, United States United Kennel Club (UKC) Full time

    Join Our Team as a Customer Support CoordinatorWe are seeking a highly motivated and detail-oriented individual to join our All-Breed Sports team as a Customer Support Coordinator. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective...


  • Kalamazoo, Michigan, United States Greenleaf Tru Full time

    Job Title: Database Application Support SpecialistThe Database Application Support Specialist will play a crucial role in ensuring the smooth operation of various applications and their associated SQL databases. This position requires a strong understanding of database administration, application development, and troubleshooting skills.Key...


  • Kalamazoo, Michigan, United States Ascension Full time

    About Ascension Medical Group Womens Health - PortageWe are committed to providing exceptional services and amenities to our residents, allowing them to enjoy living healthier and happier at every age and stage.Our community offers a balance of city comforts and cultural opportunities, with access to personalized care and support.Job SummaryWe are seeking a...


  • Kalamazoo, United States AT&T Full time

    Job Description: LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Customer Services Specialist can provide you with exactly that Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary, company provided vehicle and tools and benefits that include medical, dental, paid vacation, and...


  • Kalamazoo, United States AT&T Full time

    Job Description:LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?A job with AT&T as a Customer Services Specialist can provide you with exactly that!Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary, company provided vehicle and tools and benefits that include medical, dental, paid vacation, and...


  • Kalamazoo, Michigan, United States AT&T Full time

    About the RoleWe are seeking a skilled Customer Services Specialist to join our team at AT&T. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective customer support through various communication channelsResolve customer...


  • Kalamazoo, United States AlienVault Full time

    Job Overview Job Description:Job Description - ExternalLOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?A job with AT&T as a Customer Services Specialist can provide you with exactly thatTake advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary, company provided vehicle and tools and benefits that include...


  • Kalamazoo, United States AlienVault Full time

    Job Overview Job Description:LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?A job with AT&T as a Customer Services Specialist can provide you with exactly thatTake advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary, company provided vehicle and tools and benefits that include medical, dental, paid...

  • IT Support Specialist

    2 weeks ago


    Kalamazoo, Michigan, United States Weston & Sampson Full time

    Job SummaryWe are seeking a highly skilled IT Specialist to join our team at Western Michigan University. The successful candidate will be responsible for maintaining computing hardware and software, providing technical support to end-users, and ensuring the smooth operation of our department's servers and local area network.Key ResponsibilitiesPrepare...