Current jobs related to Help Desk Coordinator - Cleveland - Heinen's Grocery Store

  • Help Desk Support Specialist

    4 weeks ago

    Cleveland, Ohio, United States Heinens Inc Full time

    Job Title: Help Desk CoordinatorAt Heinen's, Inc., we are seeking a highly skilled and customer-focused Help Desk Coordinator to join our IT team. As a Help Desk Coordinator, you will be responsible for providing exceptional support to our associates and ensuring that their technology needs are met in a timely and efficient manner.Key...

  • Help Desk Team Lead

    1 month ago

    Cleveland, Ohio, United States Insight Global Full time

    Help Desk Supervisor Job DescriptionJob Summary:The Help Desk Supervisor is responsible for overseeing the level one support team, ensuring the resolution or escalation of end-user incidents to either development or other support groups. This individual is responsible for managing all procedures related to the identification, prioritization, and resolution...

  • Help Desk Supervisor

    3 weeks ago

    Cleveland, Ohio, United States Insight Global Full time

    Job Title: Help Desk SupervisorInsight Global is seeking a highly skilled and experienced Help Desk Supervisor to join our team. As a Help Desk Supervisor, you will be responsible for overseeing the level one support team for our client's retail locations in the US and Canada, ensuring the resolution or escalation of end-user incidents to either development...

  • Help Desk Operations Manager

    2 weeks ago

    Cleveland, Ohio, United States Insight Global Full time

    Job DescriptionThe Help Desk Supervisor is responsible for overseeing the level one support team for our client's retail locations in the US and Canada, ensuring the resolution or escalation of end-user incidents to either development or other support groups.The scope of support includes the stores IT ecosystem, including software, hardware, infrastructure,...

  • Help Desk Supervisor

    3 weeks ago

    Cleveland, Ohio, United States Insight Global Full time

    Job Title: Help Desk SupervisorJob Summary:The Help Desk Supervisor is responsible for overseeing the level one support team for our client's retail locations in the US and Canada, ensuring the resolution or escalation of end-user incidents to either development or other support groups.Key Responsibilities:Establish, document, and promote team standards with...

  • Help Desk Technician

    3 weeks ago

    Cleveland, United States Arrow International Full time

    Job Type Full-time Description Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold,...

  • Help Desk Supervisor

    1 month ago

    Cleveland, Ohio, United States Murtech Staffing & Solutions Full time

    Help Desk Lead Job DescriptionJob Summary:We are seeking a highly skilled and experienced Help Desk Lead to oversee our team of technicians and provide exceptional customer service to our clients. The successful candidate will have a strong technical background, excellent communication skills, and the ability to lead and motivate a team.Key...

  • Help Desk Lead

    2 weeks ago

    Cleveland, Ohio, United States Murtech Staffing & Solutions Full time

    Job Title: Help Desk LeadJob Summary:We are seeking a highly skilled and experienced Help Desk Lead to oversee a team of technicians and provide exceptional customer service to our clients. The successful candidate will have a strong technical background, excellent communication skills, and the ability to lead and motivate a team.Key Responsibilities:Lead a...

  • Help Desk Operations Manager

    2 weeks ago

    Cleveland, Ohio, United States Insight Global Full time

    Job Title: Help Desk SupervisorJob Summary:The Help Desk Supervisor is responsible for overseeing the level one support team for our client's retail locations in the US and Canada, ensuring the resolution or escalation of end-user incidents to either development or other support groups.Key Responsibilities:Establish, document, and promote team standards with...

  • Help Desk Lead

    1 week ago

    cleveland, United States Murtech Staffing & Solutions Full time

    Position: Help Desk LeadLocation: Cleveland, OHDuration: 6-month W2 contract to full timeDescription:We are looking for a Help Desk Supervisor to oversee a team of technicians with the performance of their job duties, respond to customer inquiries, and assist with resolving issues and complaints. You will implement procedures to create and maintain an...

  • Help Desk Lead

    1 month ago

    Cleveland, United States Murtech Staffing & Solutions Full time

    Position: Help Desk LeadLocation: Cleveland, OHDuration: 6-month W2 contract to full timeDescription:We are looking for a Help Desk Supervisor to oversee a team of technicians with the performance of their job duties, respond to customer inquiries, and assist with resolving issues and complaints. You will implement procedures to create and maintain an...

  • Help Desk Lead

    4 weeks ago

    Cleveland, United States Murtech Staffing & Solutions Full time

    Position: Help Desk LeadLocation: Cleveland, OHDuration: 6-month W2 contract to full timeDescription:We are looking for a Help Desk Supervisor to oversee a team of technicians with the performance of their job duties, respond to customer inquiries, and assist with resolving issues and complaints. You will implement procedures to create and maintain an...

  • Help Desk Operations Manager

    1 week ago

    Cleveland, Ohio, United States Insight Global Full time

    Job SummaryThe Help Desk Supervisor at Insight Global is responsible for overseeing the level one support team for our client's retail locations in the US and Canada. This role ensures the resolution or escalation of end-user incidents to either development or other support groups. The scope of support includes the stores IT ecosystem, including software,...

  • Help Desk Operations Manager

    2 weeks ago

    Cleveland, Ohio, United States Insight Global Full time

    Job Title: Help Desk SupervisorThe Help Desk Supervisor is a critical role within our organization, responsible for overseeing the level one support team for our client's retail locations in the US and Canada. This individual will ensure the resolution or escalation of end-user incidents to either development or other support groups, while managing all...

  • Help Desk Supervisor

    4 days ago

    Cleveland, Ohio, United States Murtech Staffing & Solutions Full time

    Job Summary:We are seeking a skilled Help Desk Lead to oversee a team of technicians and provide exceptional customer service. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work well under pressure.Key Responsibilities:Manage a team of technicians to ensure efficient resolution of customer...

  • Help Desk Operations Manager

    5 days ago

    Cleveland, Ohio, United States Insight Global Full time

    Job Description:The Help Desk Supervisor at Insight Global is responsible for overseeing the level one support team for our client's retail locations in the US and Canada. This role ensures the resolution or escalation of end-user incidents to either development or other support groups. The scope of support includes the stores IT ecosystem, including...

  • Help Desk Support Specialist

    4 weeks ago

    Cleveland, Ohio, United States K2 Staffing Full time

    Job SummaryWe are seeking a skilled Help Desk Support Specialist to join our team at K2 Staffing. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive exceptional service.Key ResponsibilitiesProvide technical support to...

  • MSP Help Desk Operations Manager

    3 days ago

    Cleveland, Ohio, United States MSP Hire, Inc. Full time

    We are seeking an experienced IT professional to lead our Help Desk team at MSP Hire, Inc. As a Help Desk Manager, you will be responsible for overseeing the daily operations of our Help Desk, ensuring that all service requests are properly logged, categorized, and prioritized according to our Service Level Agreement (SLA) guidelines.Key...

  • MSP Help Desk Manager

    4 days ago

    Cleveland, Ohio, United States MSP Hire, Inc. Full time

    About the RoleWe are seeking an experienced MSP Help Desk Manager to lead our dynamic Help Desk team. As a key member of our team, you will be responsible for optimizing processes, improving response times, and driving operational efficiency across our service operations.Key ResponsibilitiesCustomer Service: Set high service standards, monitor customer...

  • Help Desk Support Associate

    1 week ago

    Cleveland, Ohio, United States Heinens Inc Full time

    Job OverviewHeinen's is seeking a skilled Help Desk Support Associate to join our team. This role is responsible for providing exceptional customer service and technical support to our associates.Key Responsibilities:Respond to IT-related requests in a timely and professional manner.Create and resolve tickets, and forward as necessary.Collaborate with other...

Help Desk Coordinator

3 months ago

Cleveland, United States Heinen's Grocery Store Full time

Company Overview:


Founded in 1929, Heinen’s is a premier grocery store chain noted for its quality products and outstanding customer service. Heinen’s has now welcomed the fourth generation of owners into the company, which operates 23 stores (19 in Cleveland, Ohio and 4 in Chicago, Illinois), two distribution warehouses, one food production plant, and a corporate office (all located in Warrensville Heights, Ohio). Culturally, we are an associate-first company that emphasizes quality of life for every associate within the organization. We offer this through a competitive compensation package, professional development and leadership opportunities, paid time off, and balanced work schedules.


Summary:


The Help Desk Coordinator is responsible for the initial response to incoming IT troubleshooting requests from associates at all levels of the organization. This individual will be required to provide exceptional service to their customers (typically internal) to ensure their needs are cared for even in the most stressful circumstances. This role will deal with the many different forms of technology (both hardware and software) daily.


Additionally, individuals in this role will be required to work an on-call rotation once every three weeks (5pm-6am Monday-Friday and all day on Saturday and Sunday). The on-call shift pay carries a pay premium in addition to the regular hourly rate.


Responsibilities:


  • Provides fast, proactive responses to all phone calls and emails for IT related requests.
  • Creates open tickets, resolve issues, and/or forward, as appropriate.
  • Supports customers appropriately, with a sense of urgency.
  • Works collaboratively with other IT members to resolve customer requests.


Qualifications/Requirements:


  • High school diploma or equivalent required.
  • Able to communicate effectively, verbal and written.
  • Excellent computer skills (Microsoft Office applications and Windows).
  • Able to exercise critical thinking and collaborate with team members to ensure appropriate resolutions are met.
  • Pleasant and courteous phone demeanor.
  • Flexible and adaptable, able to cope with unexpected events.
  • Able to make appropriate decisions in a dynamic and fast-paced environment.
  • Able to work 8am to 5pm, Monday through Friday.


Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law.