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Community Director
1 month ago
Position: Community Director - Multifamily Operations (55+ Community)
Department: RPM – Residential Property Management
Reports to: Regional Vice President
Work location: On-site, De Pere, WI
Hours: Regular Full-time, 40 hours per week
The Community Director is responsible for overseeing the day-to-day operation, and successful functioning of the 55+ community, and all on-site team members. The Community Director will work to ensure our teams are successful in maintaining both physical and financial occupancy targets, maintaining the curb appeal, and providing excellent customer service to our existing residents, prospective residents, vendors, and teammates. The Community Director will be a core change agent and will work to develop and enhance our on-site teams’ performance while playing a key role in implementing operational efficiencies and various organizational initiatives.
Who you are:
· Strong communicator with proactive problem solving and analytical skills.
· A passionate leader who values developing and mentoring others with a strong track record of personnel management and ability to influence and empower others into top performance.
· Attentive to detail, and extremely organized
· Agile to an ever-changing environment
· Exhibits strong interpersonal and relationship building skills.
· Able to prioritize and handle a variety of tasks while maintaining focus on deadlines.
· Requires little supervision – Self-Motivated with a high level of initiative.
Essential Duties: (Other duties may be assigned).
· Direct the work of others while implementing the company’s vision and strategy into day-to-day execution through on-site team members.
· Assists with tours, lead management, and move in preparations to drive leasing success on-site.
· Process move outs, service requests, and prepares deposit accounting statements.
· Responsible for scheduling of personnel and providing on-call guidance where necessary.
· Directs the overall financial results for the community through expense monitoring, variance reporting, and expense approval, summarizes key issues and trends while providing possible strategies and solutions to address.
· Ensure federal, state, and local regulatory requirements are met, and all team members are well trained in compliance.
· Ensure and oversee all training for on-site roles.
· De-escalation of resident concerns, while enforcing lease regulations.
· Track and analyze lease violations, accounts receivable, accounts payable, Fair Housing requests, emergency repairs, risk/loss items for the community.
· Ensure physical occupancy targets are met and stabilized.
· Ensure the community is maintained, preserved, and large annual projects are completed to the highest standards.
· Evaluate the community regularly to determine annual capital improvement (non-recurring spend) needs and priorities.
· Be a change agent in leading assigned teams through larger organizational initiatives such as software changes, and frequent process changes.
· Assist with annual budget preparation.
· Understand market level and industry trends acting as the subject matter expert within the local multifamily competitive landscape.
· Visually walk and inspect the community on a regular basis.
· Negotiate and secure contracts with various vendors for recurring and non-recurring projects and services.
· Investigate and resolve on-site team member concerns as needed.
Please note: This list is not intended to be all-inclusive, other job duties may apply.
Skills & Qualifications:
· High school diploma/GED: Required
· Minimum of 3 years multifamily on-site experience: Required
· 1-3 years of managerial / supervisory experience: Required
· A valid driver’s license: Required.
· Excellent oral and written communication skills
· Proficient in Microsoft programs suite, and general computer use
· Experience with Yardi: Preferred
· Understanding of vacancy procedure and budget compliance: Required.
· Demonstrated ability to manage multiple and complex operational matters daily.
· Multifamily specific designations: Preferred (CPM, CAM)
Please Note: Where we call “Home” is a guarded space for all of us. For the benefit of our residents, co-workers, and the communities in which we serve, all applicants are required to pass a post-offer criminal background check prior to joining the team.
Company Overview:
Arden Property Group Inc. is a hands-on developer, owner, & operator in the multifamily industry, committed to creating long-term investments and value in each Wisconsin based community we serve. Whether our residents choose to live at one of our 55+ or market-rate communities, we pride ourselves on our commitment to providing excellence in customer service and hospitality, and work to ensure our resident experience remains of top caliber within each of our communities. We currently own and manage over 3,500 units and have a long-term development plan to continue to expand our footprint within the state of Wisconsin.
For over 45 years, Arden Property Group Inc. has earned a strong reputation of being a financially stable development/operator group focused on quality, kindness, and trust. We do not believe in mediocrity. Our organization is committed to on-going improvement, enhancement, and growth with a focus on creating inclusive communities and a workplace where we embrace individual differences and work effortlessly to create an environment where all team members and residents alike feel heard, valued, and feel a sense of belonging. We are actively undergoing continuous enhancements in our technologies, and continuous improvement to our operational practices. Our frontline team members are the “change agents”, and primary drivers in ensuring the success of our transformation.
Arden Property Group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other characteristics protected by law. We comply with the Americans with Disabilities Act (ADA), the Americans with Disabilities Amendments Act (ADAA), and all applicable state and local fair employment practice laws and are committed to providing equal opportunities to individuals with disabilities.
Benefits & Perks:
· 20% employee rent discount offered at any Arden Property Group Inc. owned/operated community
· Paid vacation and paid sick time with increases in accrued time based on tenure.
· 9 paid Holidays
· Voluntary health, dental, and vision insurance following 30 days of employment.
· 401k match at 100% of the first 3% of wages contributed, and 50% of the next 2% (Subject to annual contribution limits set by the IRS)
· Eligibility to participate in flexible Spending Accounts (FSA)
· Employee Assistance Program (EAP) available to all regular FT and regular PT team members
· Employer paid life Insurance and long-term disability coverage, with option to add additional coverage.
