Ab Initio Support Analyst
1 month ago
Role : Ab Initio Environment Support
Location : Princeton new jersey - Onsite
Duration : C2H (Fulltime after 6 months)
Responsibilities
- Lead a team of support analysts to provide support and maintenance for clients' Ab Initio environments
- Manage support tickets and escalations, ensuring timely resolution of issues
- Develop and maintain support processes and procedures for Ab Initio environments
- Work closely with clients to understand their requirements and provide tailored support solutions
- Coordinate with development teams to implement fixes and enhancements to Ab Initio environments
- Monitor Ab Initio environments for performance and stability, implementing optimizations as needed
- Provide regular reports and updates to clients and management on support activities and performance
- Stay up-to-date with Ab Initio technology trends and best practices
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- 10+ years of overall experience and 5+ years of relevant experience in handling operations in Production Support.
- Proven experience in managing support teams for Ab Initio or similar ETL environments
- Strong knowledge of Ab Initio ETL tools and technologies
- Proficiency in Access Control, AbInitio Authorization Gateway and User Management, Meta Data Hub (MDH) uploads, Unix (AIX), Linux, DB2, SQL, Unix Scripting, TOAD, SRTS,
- Substantial experience with UNIX systems
- Experience with managing support tickets and escalations
- Familiarity with ITIL framework and best practices
- Excellent leadership and team management skills
- Strong communication and interpersonal skills
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