Ab Initio Support Analyst

1 month ago


Princeton, United States Diligent Tec, Inc Full time

Role : Ab Initio Environment Support

Location : Princeton new jersey - Onsite

Duration : C2H (Fulltime after 6 months)


Responsibilities

  • Lead a team of support analysts to provide support and maintenance for clients' Ab Initio environments
  • Manage support tickets and escalations, ensuring timely resolution of issues
  • Develop and maintain support processes and procedures for Ab Initio environments
  • Work closely with clients to understand their requirements and provide tailored support solutions
  • Coordinate with development teams to implement fixes and enhancements to Ab Initio environments
  • Monitor Ab Initio environments for performance and stability, implementing optimizations as needed
  • Provide regular reports and updates to clients and management on support activities and performance
  • Stay up-to-date with Ab Initio technology trends and best practices

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 10+ years of overall experience and 5+ years of relevant experience in handling operations in Production Support.
  • Proven experience in managing support teams for Ab Initio or similar ETL environments
  • Strong knowledge of Ab Initio ETL tools and technologies
  • Proficiency in Access Control, AbInitio Authorization Gateway and User Management, Meta Data Hub (MDH) uploads, Unix (AIX), Linux, DB2, SQL, Unix Scripting, TOAD, SRTS,
  • Substantial experience with UNIX systems
  • Experience with managing support tickets and escalations
  • Familiarity with ITIL framework and best practices
  • Excellent leadership and team management skills
  • Strong communication and interpersonal skills



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