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Tier 1 Support Engineer

4 months ago

Nashville, United States Milestone Technologies, Inc. Full time

Tier 1 Support Engineer (Nashville) - Onsite 5 days per week

6 Month Contract, Pay up to $40/hr. W2.

Paid parking, regular business hours, no known OT or weekend requirements


Must Have:

Bachelor's or Associate's degree, preferably computer science or IT related

Strong Mac experience, 80% Mac is preferred

Experience with Windows, AD, and ideally Google IAM ("Google Workspace Admin")


Responsibilities:

Site owner for local and regional offices (site visit, move and changes) on all technology support and projects

Represents IT in a professional manner to build partnerships across multiple cross functional teams and departments.

Serves as a Tier 1 escalation point and provides top-notch support for our local and remote office(s) teams.

Provide event support, setup AV and live stream equipment

Create technical document standards, best practices and policies

Partners with internal service owners and teams to evaluate technical solutions, provide recommendations, obtain consensus, plan and execute the services

Plans, develops, manages, and deploys solutions such as email, storage, backups, monitoring and productivity suites. Provides direct technical input to drive enterprise projects success.

Develops tools and solutions to increase operational efficiency of the IT service management process with focus on excellent user experience

Prioritizes and time manages multiple initiatives with emphasis on achieving objectives

Diagnoses and trouble shoots complex technical and business problems

Supply management & procurement responsibilities

Championing the use of self-service IT resources, such as ticketing system and knowledge base

Open to travel, as needed


Qualifications:

Strong information technology background with 1 or more year(s) of direct user-facing support experience

College degree in Computer Science, Information Systems, or Computer Engineering or stated years of relevant discipline

Strong experience in the following skill-sets required within IT operations: Windows OS, Mac OS, Microsoft Active Directory, Google IAM


Experience / Skills:

General networking, familiarity with technologies such as Cisco, Aruba, Palo Alto, and SDN-based networking, familiarity with IDF and MDF or NOC, familiarity with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP

Systematic problem solving approach with the ability to adjust quickly to changing priorities and make progress in areas where high ambiguity and uncertainty exist

Excellent communication skills (oral and written)

Strong interpersonal skills and ability to work with diverse and cross-functional teams, customers, and external vendors

Excellent customer service, organizational, prioritization, multitasking, communication and leadership skills

Ability to manage local technical projects without supervision


Preferred Qualifications:

CompTIA A+

CompTIA Sec+

VMware MDM (Workspace One)

IDP / Email experience


Compensation:

The estimated pay range for this position is USD $25.00/hr - USD $29.00/hr and is an Non-Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.


Benefits:

We offer comprehensive benefit options which vary depending on role, location, and employment type. Benefit options may include Medical, Dental, Vision, 401(k), Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Spending Accounts, Parental Leave, Paid Time Off, and Holidays. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.