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Customer Service Representative

2 months ago


Irvine, United States Vaco Full time
Position Summary

We are seeking a friendly and detail-oriented Customer Service Representative to join our clients team. In this role, you will be responsible for handling inbound and outbound customer calls, assisting with inquiries, resolving issues, and ensuring a positive customer experience. If you enjoy helping others and have excellent communication skills, we want to hear from you

Key Responsibilities

  • Answer inbound calls and respond to customer inquiries in a timely and professional manner.
  • Provide information about products and services, resolve issues, and process orders.
  • Document customer interactions and update account information accurately in the system.
  • Escalate complex issues to supervisors when necessary to ensure prompt resolution.
  • Assist with outbound calls to follow up on customer inquiries, confirm appointments, or conduct surveys.