Customer Service Representative

1 day ago

Irvine, United States ASK Staffing Full time
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Service Representative

Location: Irvine, CA 92618

Duration: 6 Months

Payrate: $20-22.46/hour on W2

Job Description:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers through various communication channels, ensuring a positive experience and resolving inquiries efficiently. Responsibilities include managing remakes, handling phone calls, addressing warranty service tickets, and more.

Key Responsibilities:

Customer Support:
  • Respond promptly to customer inquiries via phone, email, and in-person.
  • Provide clear and accurate information regarding products and services.

Remakes and Repairs:
  • Process and manage remake requests, ensuring timely communication with customers.
  • Generate and track repair orders for faulty products, coordinating with relevant departments.

Warranty Service Management:
  • Handle warranty service tickets, assessing eligibility and processing claims.
  • Communicate with customers about warranty terms and service options.

Communication:
  • Maintain effective communication with customers through voicemail and follow-up calls.
  • Document customer interactions accurately in the system.

Shipping and Labels:
  • Generate shipping labels for returns and repairs, ensuring accuracy and timeliness.
  • Coordinate with shipping departments to manage outgoing and incoming products.

Walk-In Appointments:
  • Schedule and manage walk-in appointments, providing customers with a welcoming experience.
  • Assist in troubleshooting and resolving customer issues during visits.

Administrative Tasks:
  • Maintain organized records of customer interactions, service tickets, and orders.
  • Collaborate with team members to streamline processes and improve service efficiency.

Additional Responsibilities:
  • Stay informed about product knowledge and company policies.
  • Assist with training new team members as needed.

Skills:

Qualifications:
  • High school diploma or equivalent; additional education or certifications in customer service is a plus.
  • Previous experience in customer service or a related field preferred.
  • Strong communication and interpersonal skills.
  • Proficiency in using customer service software and MS Office applications.
  • Ability to manage multiple tasks and prioritize effectively.
  • Problem-solving skills and a customer-oriented mindset.

What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for growth and professional development.
  • A supportive and friendly work environment.

Education:

  • High school diploma or equivalent; additional education or certifications in customer service is a plus.

Skills:

Required:
  • CUSTOMER SERVICE REPRESENTATIVE
  • CUSTOMER SERVICE
  • WARRANTY
  • PROBLEM-SOLVING
  • MS OFFICE

Additional:
  • CUSTOMER SUPPORT
  • RETAIL SALES
  • MICROSOFT OFFICE
  • SHIPPING
  • ADMINISTRATIVE TASKS
  • CUSTOMER SERVICE ORIENTED
  • PROCESSING CLAIMS
  • CUSTOMER INQUIRIES

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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