Customer Service Representative

18 hours ago

Irvine, United States Waterworks Aquatics Full time
We’re hiring PART-TIME/FULL-TIME CUSTOMER SERVICE REPRESENTATIVES 
 
Are you an empathetic person who has a passion for helping others? Are you an enthusiastic ‘people-person’? Are you a confident and adaptable person who can close the deal? You’re in luck We are looking for exceptional customer service representatives that can register new customers and provide memorable experiences to our customers over the phone and in person.   
 
A Little About Us…
Waterworks Aquatics is a premier swim school with 39 locations across California and Colorado. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.

Job Description:
As a Customer Service Representative, you will be the face of Waterworks Aquatics and the first point of contact for the majority of families when they visit our facility.  You will be entrusted with building relationships with our families.  You will also be responsible for retaining our families by offering a warm, welcoming, and memorable experience.
 
Join Our Team … Here’s Why:
  • Get paid well for doing something fun Competitive compensation because we like to reward hard work. 
  • Advancement opportunities. We constantly are looking for strong individuals to join our leadership team 
  • Flexible work schedules. We know you might have other time commitments like school or another job. We’ll make it work
  • Additional benefits. We offer our full-time employees a benefits package that includes dental, vision, disability, 401K, and sick pay.
  • We also offer team appreciation days and other really cool events throughout the year. And of course, free food throughout the year. Who doesn’t like that?
Primary Responsibilities:
  • Ability to create relationships with new and existing families that leads to customer loyalty and retention
  • Demonstrate empathy in your interactions with families
  • Register, schedule, take payments, and problem solve family accounts
  • Be willing and able to provide exceptional customer service in person and by phone
  • Encourage customers to purchase swim lesson packages
  • Work effectively in a team environment to support achievement of lesson registration goals
  • Maintain high customer satisfaction ratings based on explicit criteria set by the company
  • Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution
  • Recommend additional services to customers by understanding their needs
  • Maintain a clean and safe facility at all times
  • Boost morale and help maintain a positive work environment
  • Restock and clean all restrooms and shower/changing areas
  • Understand and showcase knowledge in all of our programs and facilities
  • Assist with time sensitive projects by deadlines given 
  • Provide effective rebuttals to customers who are looking to release their lesson schedule
  • Stay up to date and pass all continual training by the deadlines provided
General Qualifications:
  • Must be at least 17 years old
  • Must have at least 2 years of customer service experience
  • Minimum of a high school diploma
  • Able to exhibit a strong passion for helping others
  • Possess a strong background in customer service
  • Proficient in typing; at least 40 WPM
  • Ability to “close the deal” and acquire new families that are interested in our services
  • Ability to multi-task, prioritize and manage time effectively
  • Open to coaching and training to increase customer acquisition performance
  • Must have strong communication skills in person and over the phone
  • Must be able to showcase the ability to actively listen 
  • Must have the ability to adapt and respond to different types of personalities 
  • Must always remain professional and courteous with customers
A Few Other Things We Look At:
  • We love people with a positive mindset who are fantastic team players
  • A strong conversationalist who can be personable and connect with people
  • Critical thinkers that can empathize with our families to ensure they have a positive experience with us 
  • Someone who is confident, adaptable, ambitious, and an achiever
  • People who are committed and reliable
  • Someone who is teachable, respectful, outgoing, and motivated 
  • Individuals who are open to receiving feedback and are always willing to learn

Learn More

  • Customer Service Representative

    2 months ago

    Irvine, United States JobRialto Full time

    Job Summary: The primary function of a Customer Service Representative is to interact with customers to provide information in response to inquiries about products and services, as well as to handle and resolve complaints. This role involves determining the client's issue, offering possible solutions, and providing follow-up as needed. Customer service...

  • Customer Service Representative

    4 weeks ago

    Irvine, United States Insight Global Healthcare Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: 9 Technology Dr Irvine CA 92618 United StatesJob Type: Full-TimeJob Description:We are seeking a dedicated and empathetic Customer Service Representative. The ideal candidate will be responsible for handling a high volume of inbound calls and providing exceptional service to...

  • Customer Service Representative

    18 hours ago

    Irvine, United States ASK Staffing Full time

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Customer Service RepresentativeLocation: Irvine, CA 92618Duration: 6 Months Payrate: $20-22.46/hour on W2Job Description:We are seeking a dedicated and enthusiastic Customer Service...

  • Customer Service Representative

    5 days ago

    Irvine, California, United States Public Storage Full time

    We are seeking a highly skilled and motivated Customer Service Representative to join our team at Public Storage. This is an exciting opportunity for individuals who enjoy working with customers and have strong communication skills.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to clients,...

  • Customer Service Representative

    5 days ago

    Irvine, California, United States Irvine Auto Retail IV LLC Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Norm Reeves Automotive Group in Irvine, CA.

  • Customer Service Representative

    4 weeks ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a popular apparel brand is hiring an Ecommerce Customer Service Representative to join their team.As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping.Duration: 6-month contract Rate: $18.00- $21.50/per hour DOE...

  • Customer Service Representative

    1 month ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a popular apparel brand is hiring an Ecommerce Customer Service Representative to join their team. As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping. Duration: 6-month contract Rate: $18.00- $21.50/per hour...

  • Customer Service Representative

    3 weeks ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a sports apparel brand for the NFL, NBA, MBL, NHL + College, is hiring an Ecommerce Customer Service Representative to join their team. As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping. Duration: 6-month...

  • Customer Service Representative

    4 weeks ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a popular apparel brand is hiring an Ecommerce Customer Service Representative to join their team. As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping. Duration: 6-month contract Rate: $18.00- $21.50/per hour...

  • Customer Service Representative

    2 months ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a popular apparel brand is hiring an Ecommerce Customer Service Representative to join their team.As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping.Duration: 6-month contract Rate: $18.00- $21.50/per hour DOE...

  • Customer Service Representative

    4 weeks ago

    Irvine, United States Vaco Full time

    Position SummaryWe are seeking a friendly and detail-oriented Customer Service Representative to join our clients team. In this role, you will be responsible for handling inbound and outbound customer calls, assisting with inquiries, resolving issues, and ensuring a positive customer experience. If you enjoy helping others and have excellent communication...

  • Customer Service Representative

    4 weeks ago

    Irvine, United States Vaco Full time

    Position SummaryWe are seeking a friendly and detail-oriented Customer Service Representative to join our clients team. In this role, you will be responsible for handling inbound and outbound customer calls, assisting with inquiries, resolving issues, and ensuring a positive customer experience. If you enjoy helping others and have excellent communication...

  • Customer Service Representative

    2 months ago

    Irvine, United States Ultimate Staffing Full time

    A growing non-profit organization dedicated to supporting community development and outreach initiatives is seeking a Customer Service Representative to join their team on a temporary-to-hire basis. As a Customer Service Representative, you will play a key role in connecting with community members and providing information about our programs and services in...

  • Customer Service Representative

    2 months ago

    Irvine, United States Ultimate Staffing Full time

    A growing non-profit organization dedicated to supporting community development and outreach initiatives is seeking a Customer Service Representative to join their team on a temporary-to-hire basis. As a Customer Service Representative, you will play a key role in connecting with community members and providing information about our programs and services in...

  • Customer Service Representative

    4 weeks ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a sports apparel brand for the NFL, NBA, MBL, NHL + College, is hiring an Ecommerce Customer Service Representative to join their team.As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping.Duration: 6-month...

  • Customer Service Representative

    4 weeks ago

    Irvine, United States 24 Seven Talent Full time

    Our client, a sports apparel brand for the NFL, NBA, MBL, NHL + College, is hiring an Ecommerce Customer Service Representative to join their team.As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping.Duration: 6-month...

  • Customer Service Representative

    3 weeks ago

    Irvine, United States Specialized Recruiting Group Full time

    Specialized Recruiting Group - Irvine is seeking a Customer Service Representative for a prominent food products distributor in the Irvine, CA area. Our client boasts a wonderful company culture and is experiencing rapid growth. This is a full-time, direct hire career opportunity with a starting base of $25.00 to $35.00/hour. Comprehensive benefits include...

  • Customer service representative

    3 weeks ago

    Irvine, United States AppleOne Full time

    Job DescriptionJob DescriptionHello there, A Customer service representative is needed Direct Hire, Monday - Friday Armstrong Ave, Irvine CA 92606 Pay $21/hr. 2+ years of Customer Service representatives. JOB SUMMARY: A client company of AppleOne is seeking Customer Services Representatives for a Tax preparation company. This candidate will be responding to...

  • Customer Service Representative

    4 weeks ago

    irvine, United States Specialized Recruiting Group - Irvine, CA Full time

    Specialized Recruiting Group - Irvine is seeking a Customer Service Representative for a prominent food products distributor in the Irvine, CA area. Our client boasts a wonderful company culture and is experiencing rapid growth. This is a full-time, direct hire career opportunity with a starting base of $25.00 to $35.00/hour. Comprehensive benefits include...

  • Customer Service Representative

    4 weeks ago

    Irvine, United States Specialized Recruiting Group - Irvine, CA Full time

    Specialized Recruiting Group - Irvine is seeking a Customer Service Representative for a prominent food products distributor in the Irvine, CA area. Our client boasts a wonderful company culture and is experiencing rapid growth. This is a full-time, direct hire career opportunity with a starting base of $25.00 to $35.00/hour. Comprehensive benefits include...