Field Support Representative

3 days ago


Rochester, United States Ricoh USA, Inc. Full time

The Field Representative II provides services and repairs for various company products and systems at customer locations within a designated geographic area. They are skilled in managing both standalone and networked environments.

Responsibilities

Achieve productivity targets based on workload and experience.

Manage territory, inventory, and customer relationships effectively.

Utilize technical and customer relation skills to drive revenue opportunities.

Perform diagnostics, installation, removal, and retrofits on equipment.

Conduct basic connected installations, including IP address setup and customer training.

Troubleshoot and repair components on B&W, color, and multifunction devices.

Complete technical training on new equipment as required.

Execute territory management and call handling procedures.

Collaborate with sales partners to maximize leads and upgrade opportunities.

Maintain and manage personal parts inventory.

Comply with all company policies.

Qualifications

Typically requires journeyman-level technical knowledge from technical school and 2+ years of related experience.

Must have a valid state driver's license and appropriate auto insurance due to extensive travel.

Pay

Salary range: $17.79 to $21.00 per hour.

About the Company

Ricoh: Join a team driven by passion and purpose. Ricoh seeks talented individuals who are dedicated to delivering innovative services, solutions, and technologies that empower business success. As part of a high-performance team, your contributions will help shape the future of the industry.



  • Rochester, Indiana, United States DISH Full time

    Job SummaryAs a Field Technician at DISH, you will play a critical role in delivering exceptional customer experiences by installing and maintaining our cutting-edge smart home solutions.Key ResponsibilitiesRepresent DISH in customers' homes, providing expert installation and consultation services.Build strong relationships with customers, understanding...


  • Rochester, New York, United States Alsco Uniforms Full time

    Job DescriptionWe are looking for a highly motivated and customer-focused Field Sales Representative to join our team at Alsco Uniforms. As a key member of our sales team, you will be responsible for delivering outstanding results in terms of customer satisfaction and revenue growth.Key responsibilities include:Building strong relationships with our...


  • Rochester, New York, United States TLC Creative Solutions Inc Full time

    Job Summary:TLC Creative Solutions is a leading provider of innovative solutions for low-income communities. We are seeking a motivated Field Sales Representative to join our team and help us connect eligible individuals with the benefits of the ACP Program.We offer a competitive compensation package, including a base salary of $750 per week, with...


  • Rochester, New York, United States ZOLL LifeVest Full time

    Job OverviewZOLL LifeVest is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest, a lifesaving medical technology.


  • Rochester, New York, United States University of Rochester Full time

    Technical Support RepresentativeThe University of Rochester is seeking a Technical Support Representative to join our team. As a key member of our technical support department, you will be responsible for providing technical assistance and support to our clients.About the Role:Provide technical assistance and support to customers via phone, email, or...


  • Rochester, United States Avangrid Full time

    Job Title: Representative - Field Customer Service Location: Rochester, NY (West Ave)Work type: Office (Travel Required)Pay Rate: $25/hrJob Summary This position is responsible for providing superior face-to-face customer service to all RG&E customers. Customer Representatives communicate about all aspects of customer accounts, process customer payments,...


  • Rochester, United States University of Rochester Full time

    As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all...


  • Rochester, United States Heilind Full time

    Summary: Develop and execute sales plan for assigned Fabricator, OEM and CM accounts focusing on business retention, account penetration and demand identification initiatives to meet or exceed established sales and profit forecast/goals. Develop new business within the Eastern NY territory.   Essential Duties and Responsibilities include the following....


  • Rochester, United States Heilind Full time

    Summary: Develop and execute sales plan for assigned Fabricator, OEM and CM accounts focusing on business retention, account penetration and demand identification initiatives to meet or exceed established sales and profit forecast/goals. Develop new business within the Western NY territory.   Essential Duties and Responsibilities include the following....


  • Rochester, United States University of Rochester Full time

    As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all...


  • Rochester, Michigan, United States The Phillip Charles Group -Taylor, Auburn Hills, Livonia, & Southfield Full time

    We are seeking a highly skilled Customer Support Representative to join our team at The Phillip Charles Group. This is an exciting opportunity for someone with a passion for delivering exceptional customer service in a fast-paced environment.The ideal candidate will have previous experience working in inside sales, order entry, and customer service roles....


  • Rochester, United States University of Rochester Full time

    As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all...


  • Rochester, New York, United States Monstera Talent Ltd Full time

    About the RoleOur client, a leader in the B2B sector, is looking for a motivated B2B Sales and Support Representative to join their team in Rochester, NY. This role involves building strong relationships with business clients by understanding their needs and providing tailored solutions, generating leads, and closing sales to meet or exceed targets, and...


  • Rochester, United States University of Rochester Full time

    As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all...


  • Rochester, United States University of Rochester Full time

    As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all...


  • Rochester, Illinois, United States Domino's Pizza LLC Full time

    Pizza Restaurant Team Member RoleWe are looking for a dedicated and enthusiastic Customer Service Representative to become a part of our dynamic team at Domino's Pizza. In this role, you will play a vital part in delivering outstanding customer experiences by effectively communicating with customers, handling orders, and maintaining a clean and...


  • Rochester, New York, United States Cannon Industries Full time

    Cannon Industries, a global leader in contract manufacturing, is seeking a Global Client Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients worldwide.The successful candidate will have a strong understanding of customer service principles and the...


  • Rochester, New York, United States Quality Vision International Full time

    **Job Summary:**We are seeking a highly skilled Field Service Operations Manager to join our team at Quality Vision International in Rochester, New York. The ideal candidate will have a minimum of 4 years' experience in dispatch or coordination, preferably in a service-oriented or customer-focused industry.**Key Responsibilities:**Coordinate service...


  • Rochester, New York, United States Paychex Full time

    Job DescriptionWe are looking for a skilled customer service representative to join our team at Paychex. As a key member of our customer support team, you will be responsible for providing exceptional customer service, addressing customer concerns, and promoting our products. Key ResponsibilitiesAnswer customer calls, respond to emails, and engage with...


  • Rochester, United States Per Se Group Full time

    Summary Per Sé Group is seeking a Sinker EDM Field Service Technician for our client, North America’s premier supplier and servicer of lasers, EDMs, press brakes and fabrication and milling equipment.  Founded in 1978, our client has more than 430 employees in North America and is a part of a global corporation, serving industries including aerospace,...