Field Support Representative
3 days ago
The Field Representative II provides services and repairs for various company products and systems at customer locations within a designated geographic area. They are skilled in managing both standalone and networked environments.
Responsibilities
Achieve productivity targets based on workload and experience.
Manage territory, inventory, and customer relationships effectively.
Utilize technical and customer relation skills to drive revenue opportunities.
Perform diagnostics, installation, removal, and retrofits on equipment.
Conduct basic connected installations, including IP address setup and customer training.
Troubleshoot and repair components on B&W, color, and multifunction devices.
Complete technical training on new equipment as required.
Execute territory management and call handling procedures.
Collaborate with sales partners to maximize leads and upgrade opportunities.
Maintain and manage personal parts inventory.
Comply with all company policies.
Qualifications
Typically requires journeyman-level technical knowledge from technical school and 2+ years of related experience.
Must have a valid state driver's license and appropriate auto insurance due to extensive travel.
Pay
Salary range: $17.79 to $21.00 per hour.
About the Company
Ricoh: Join a team driven by passion and purpose. Ricoh seeks talented individuals who are dedicated to delivering innovative services, solutions, and technologies that empower business success. As part of a high-performance team, your contributions will help shape the future of the industry.
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