Service Delivery Representative

5 days ago


Rochester, New York, United States Paychex Full time
Job Description

We are looking for a skilled customer service representative to join our team at Paychex. As a key member of our customer support team, you will be responsible for providing exceptional customer service, addressing customer concerns, and promoting our products.

Key Responsibilities
  • Answer customer calls, respond to emails, and engage with customers on social media
  • Resolve customer complaints and concerns in a timely and professional manner
  • Collaborate with internal teams to resolve complex customer issues

Salary: $50,000 - $75,000 per year, depending on experience

Requirements
  • Bachelor's degree in Business, Communications, or related field
  • Minimum 3 years of customer service experience
  • Excellent communication and problem-solving skills

Our company offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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