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Technical Support Help Desk

2 months ago

Boston, United States Ehub Global Inc Full time

Job Title: Help Desk Technical Support 3 - 1st Shift – HYBRID

Location: Newport News VA

Duration:6 months


Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. AA or other 2 year technical degree in related discipline and 3 years of related experience


Equivalency: Associate’s Degree and 3 years of experience. A relevant professional certification can be substituted for an Associate's Degree.


Special Requirements:

Shift will include weekend rotations, mostly remote.


- Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications

- Experience doing technical support over the telephone and/or in chat

- Experience with troubleshooting Windows clients

- Experience working remotely