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Help Desk Administrator

2 months ago

Boston, United States Selby Jennings Full time

About:

Selby Jennings has partnered with a leading Wealth Management firm in Boston on a search for their new Help Desk Administrator. This is a full-time, direct-hire opportunity that requires 3 days onsite in Boston, with two days remote.


Responsibilities:

  • Responding to technical inquiries via email, over the phone, or in person
  • Guiding users remotely and in person through systems configuration, troubleshooting, and maintenance
  • Providing timely, professional responses to technical support requests and take ownership until resolution or reassignment
  • Managing hardware systems including printers, laptops, desktops, VDI, remote connectivity and phones
  • Providing technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance
  • Providing answers to users by identifying problems, researching answers and guiding the users through corrective steps
  • Improving user references by writing and maintaining documentation
  • Participating in the development of user training programs
  • Following up with customers to ensure satisfactory service
  • Communicating user feedback to the appropriate internal team members
  • Working with Systems Administrator to provide customers with superior service


Qualifications:

  • 3+ years of experience working in a professional services environment.
  • Experience working as an IT helpdesk technician or in a similar customer support role.
  • BS/BA degree or equivalent required
  • Certification demonstrating industry expertise
  • Knowledge of Microsoft Systems including Windows Server/Desktop, Exchange 2016/Online, Active Directory and Office 2019
  • Strong understanding of MDM, handheld devices and computer hardware
  • Accommodate flexible work schedule to fulfill occasional, off-hours tasks supporting nightly processes and remote users.