Help Desk Analyst

2 months ago

Boston, United States Boston Partners Full time

Position: Help Desk Analyst

Department: Information Technology

Report to: Help Desk Manager

Location: Boston, MA


Company Summary:

Boston Partners is a global investment advisor with $103 billion in AUM and a longstanding reputation for superior client service. The organization is a premier provider of value equity investment products that are firmly rooted in fundamental research and are based on a disciplined investment philosophy and process. We focus on investing in companies with attractive value characteristics and strong business fundamentals where there is a catalyst for positive change. The firm was founded in 1995 and maintains offices in Boston, New York, California, and London. Boston Partners is an indirect, wholly owned subsidiary of ORIX Corporation of Japan.


Position Summary:

We are looking for a personable Help Desk Analyst with strong technical skills and some system administration experience. The ideal candidate will deliver prompt, friendly, and accurate solutions for everyday PC, application, and mobile device issues. This role is people-centric, requiring an outgoing, diligent individual who genuinely cares about both technology and customer interactions.


Primary Responsibilities:

  • Provide on-site Monday through Friday technical support to users in our Boston office (this is not a WFH/Hybrid position).
  • Provide timely technical support by telephone or email to users in all Boston Partners locations, including traveling staff. See issues through to a resolution (escalating internally if necessary) and continuously updating our internal knowledgebase.
  • Troubleshoot problems involving hardware, software, landline phones and mobile devices.
  • Administer some facets of Active Directory & various applications.
  • Maintain and update software.
  • Interface with IT Infrastructure & Information Security teams as needed.
  • Participate in an on-call rotation (evenings and weekends). May rarely need to come onsite outside of normal business hours.
  • Perform release / change management duties as needed (requires strong documentation and attention to detail).
  • Proactively review & resolve open Helpdesk tickets.
  • Maintain accurate inventory of IT hardware and software.


Qualifications:

  • Bachelor’s degree in a relevant field and/or equivalent work experience (3 to 5 years).
  • Certifications such as Microsoft MCSA/MCSE and/or Cybersecurity certifications such as CISM/CISA/CISSP are desirable and may substitute for academic/experience requirements.
  • Verifiable experience with modern Microsoft IT systems including (but not limited to):
  • MS Active Directory, MS Azure, MS 365, VPN/remote access technology.
  • Exposure to specialized Financial Services applications (Bloomberg, etc.) is a plus.


Physical requirements

May need to bend or kneel for equipment maintenance.

Ability to lift 50lb.




The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. We are an equal opportunity employer and value diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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