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IT Technical Support Manager

3 months ago

Eden, United States DataMasters Full time

Full-time/direct-hire position onsite with our client in Eden, NC.


-Lead and manage activities of System Administrator and IT Technicians. This includes:

  • Training and development
  • Assist with workday activities as needed
  • Review open tickets with techs to get resolution for end users

-Perform network troubleshooting to isolate and diagnose common network problems.

-Upgrade network hardware and software components as required.

-Install, upgrade, and configure network printing, directory structures, rights, security, and software on file servers.

-Provides users with network technical support and responds to user’s needs and questions related to all technical issues.

-Establish network users, user environment, directories, and security for networks being installed. Knowledge of the following devices and systems:

  • Network Hardware (Routers, Switches …)
  • Firewall and VPN Configurations

-EDI- General understanding of use

-Wireless Technologies and Standards

-Handheld Devices (Apple and Android)

-Video Surveillance Systems

-Audio Visual Systems

-Software Specific to Departments (GP, Adobe, etc.)

-VoIP Phone Systems

-Office365, Teams, Outlook etc.

-Responsible for ensuring that information systems are functioning up to standards. This is a broad area encompassing the following:

  • Maintain knowledge of developments in software and hardware and incorporate these developments into future systems of the company.
  • Troubleshooting and resolving system problems to users on a 24-hour basis.
  • Maintaining user files and related security on the various information systems.
  • Perform changes in computer and communication system hardware and software so that expenses and downtime are minimized while ensuring reliable and timely services.

-Responsible for disaster recovery of the various information systems. This entails ensuring daily back-ups of the computer systems and monthly back-ups of the communication systems. This area would also include maintenance and annual testing of a disaster recovery plan.

-Plan and devise education programs to ensure users can adequately use the system.