Information Technology Support Technician
3 weeks ago
Overview: We are seeking a skilled IT Support/Network Technicians for a two-week project focused on unboxing, prepping, installing, and setting up network and computer equipment. The ideal candidate will work closely with a backend engineer to ensure all equipment is correctly installed and operational.
Unboxing & Preparation:
Unbox all network equipment, including switches and access points (APs).
Prepare network equipment for mounting by installing ears or brackets.
Label all switches and APs, as well as any additional necessary components.
Adopt all network equipment into the system.
Document all equipment in a backend spreadsheet.
PC & Laptop Setup:
Unbox all PCs and laptops.
Set up laptops by logging in users and configuring necessary applications; store laptops securely until transition day.
Set up desktops in their designated locations; if desk space is limited, monitors may need to be set up during the transition.
Document all PC information in the backend spreadsheet once set up.
Network Equipment Replacement:
Remove old network equipment and replace switches one-for-one.
Collaborate with a backend engineer to ensure all ports are active with no network loops.
Remove old APs and mount new ones; confirm that all SSIDs are broadcasting correctly.
PC & Laptop Transition:
Replace old PCs with new ones and distribute new laptops to users; ensure users can log in and access their email. Document this process in the spreadsheet.
Final Setup & Support:
Work with the backend engineer to ensure all printers are online and can be configured in Printix.
Assist the backend engineer with cleanup tasks to ensure the site is fully operational.
Qualifications:
Proven experience as a PC Technician or similar role.
Strong knowledge of network equipment and PC/laptop setup.
Ability to work collaboratively with a backend engineer.
Excellent documentation skills.
Attention to detail and the ability to follow instructions precisely.
Strong problem-solving skills.
Work Environment:
Onsite presence required for the entire duration of the project.
Fast-paced environment with tight deadlines.
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