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Information Technology Support Specialist

2 months ago

North Olmsted, United States Starfish Computer Corp Full time

Summary:

Starfish Computer Corporation's IT Support Specialist Engineer (Level 1) provides direct end-user support for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets and email requests. The IT Support Specialist Engineer, Level 1, supports end-users with software and hardware issues, and also performs maintenance and upgrades to clients' LAN, WAN, wired and wireless computer networks. Furthermore, the role installs and tests email/user accounts, sets up laptops/desktops and installs/upgrades software.

Job Functions & Responsibilities:

  • Perform network monitoring diagnostics, proactive and preventative maintenance to ensure that network systems are operational and running at peak performance
  • Maintain proper documentation of systems, licensing and applications
  • Record and document work completed and in-progress; assist in updating network documentation to record installations, upgrades, configurations, etc.
  • After hours support rotation
  • Follow standard operating procedures for day-to-day activities

General Requirements & Information:

  • Maintain an up-to-date knowledge of rapidly changing computer network technology
  • Experience troubleshooting software and hardware issues
  • Perform network management activities
  • Support and troubleshoot firewalls
  • Solid hands-on experience in a client environment
  • Ability to write clear and concise documentation of what you did during a repair or implementation
  • Strong oral and written communication skills
  • Organized and can self-manage with minimal oversight
  • Possess the willingness to continually gain knowledge of new technology and use cases
  • Possess knowledge of technical terms in the information technology industry, and be able to communicate professionally, clearly and concisely with a diverse group of people who may not know technical terms
  • Local client site travel is required