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Information Technology

2 months ago

North Bend, United States Waterfall Community Health Center Full time $26 - $29
Job Title: Information Technology (IT) TechnicianJob Category: OperationsWage Classification: HourlyLocation: North BendPosition Type/Status: Full-timeTravel: Moderate, between sitesSalary Range: $25.59 to $29.00Reports to: IT ManagerManages Direct Reports: NoHR Review & Approval: 8/29/24

Job Description:Job Purpose:Under the supervision of the IT Manager, the IT Technician will be a liaison for the interactions between the hardware and the human factor of Waterfall Community Health Center

Duties/Responsibilities:
  • Troubleshooting abilities, attention to detail, and soft skills for human interactions.
  • Positive personality and ability to de-escalate frustrated end-users.
  • Responsible for one or more components of staff training, printer support, software troubleshooting, and installation, repair, configuration, and modification of, and technical assistance with, computer hardware, software, and network systems.
  • Serve as a front-line resource for problem analysis and remediation for infrastructure and application platforms in collaboration with Vendors, with a focus on end-user, desktop, and peripheral support.
  • Grant and revoke security access to users for various systems within WCHC technology.
  • Serve as point of contact for telemedicine activities, including set up and testing of equipment, support of physicians and other providers, and scheduling of the equipment.
  • Keep abreast of current and developing policies and regulations as well as trends in the IT systems field to guide and advise the organization in conjunction with Vendor Support.
  • Answers technology inquiries of all types to streamline the help desk function process and refers appropriate technology questions to Vendor Support as necessary. 
  • Develop and maintain software and hardware inventory and approved tracking systems; develop inventory lists.
  • Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, peripherals, printers, VoIP phones, data communication, and computer network systems in conjunction with Vendors. 
  • Ensures compliance with local, state, and federal government requirements.
  • Other duties as assigned.
Required Skills/Abilities:
  • Excellent written and verbal communication skills.
  • Organizational and time management skills.
  • Driver’s license and vehicle
  • Excellent diagnostic and problem-solving skills.
Education and Experience:
  • 1 - 3 years of IT or Help Desk experience, preferably in a healthcare environment
  • Non-violent Crisis Intervention Comprehensive training class completed within 6 months of hire and recertify prior to the expiration date. 
  • Current American Health Association (AHA) Basic Life Support Card (BLS) or within 6 months of hire.
Immunizations Required:
  • TB (test upon hire) 
Physical Requirements:
  • Prolonged periods sitting and/or standing at a desk working at a computer.
  • Able to lift up to 50 pounds at times.
  • Able to travel as needed.
Benefits: Student Loan repayment program opportunities:
  • Up to $200 per month towards student loan debt.   
  • Master’s degree or higher provider, providing direct billable patient care, is eligible for $50,000 every 3 years. 
  • Competitive PTO Accrual (up to 193 hours of PTO accrual each year to start) 
  • 7 Paid Holidays
  • Medical/Dental/Vision 100% employer paid
  • Extra Oral Wellness Benefits for employees who have a great risk for oral diseases
  • 401K Retirement Plan 6% match
  • Short-Term Disability - options for long-term disability
  • $50,000 Life Insurance Policy- options for additional voluntary life
  • Health & Fitness Gym Membership Discount
  • Active Fit Direct- Access to 5,500 Digital Workout Videos
  • Bonusly – Internal Employee Recognition Platform
  • Employee Assistance Program (EAP)
  • Will Preparation Services, Legal Consultation, Financial Planning Assistance
  • Discounted Hearing Program
  • Worldwide Travel Assistance Program
  • Comprehensive Identity Thief Protection