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Information Technology Support Specialist
3 months ago
Job Description: IT Support Specialist
Objectives of this Role
- Respond promptly to client support requests.
- Communicate effectively with clients to understand the nature of their issues.
- Travel to client locations or connect remotely to provide support.
- Troubleshoot and resolve hardware and software issues efficiently.
- Install and maintain hardware and computer peripherals.
- Install and upgrade operating systems and software applications.
- Address networking and connectivity problems.
- Advise clients on software and hardware upgrades.
- Provide basic training on computer operation and management.
- Complete job reports accurately and manage inventory of supplies.
Skills and Qualifications
- Minimum of 3 years of experience in a related role or relevant studies.
- Proven experience as a desktop support engineer or support technician.
- Advanced knowledge of computer hardware systems, including chipsets, memory modules, and peripherals.
- Familiarity with popular operating systems, software applications, and remote connection tools.
- Strong problem-solving skills for complex hardware and software issues.
- Willingness to travel and work outside regular hours when necessary.
- Excellent interpersonal skills for effective client interactions.
- Strong written and verbal communication skills.
Hours and Location
- Flexible 40-hour work week
- Monday to Friday only