Operations Coordinator

1 month ago


Raleigh, United States Strategic Connections, Inc. Full time

The Strategic Connections Operations Coordinator has three main responsibilities.

  1. Scheduling all Voice and Data and Audio-Visual Technicians.
  2. Overseeing and planning necessary and needed training for the Company.
  3. Reviewing, correcting, and compiling all time Hourly Employees have submitted.

As Workforce and Training Planner:

  • Collaborate with project managers to understand their staffing needs and anticipate fluctuations in workload.
  • Utilize historical data, business forecast, and other relevant factors to anticipate future staffing requirements.
  • Identify gaps and surpluses in staffing levels and propose adjustments and alternatives to ensure optimal resource allocation.
  • Develop and maintain efficient employee schedules that align with business needs and budget constraints.
  • Swiftly pivot when jobs fall through or employees submit last minute leave requests.
  • Consider factors such as skill levels, employee preferences, regulatory requirements, and employee locations when creating schedules.
  • Regularly collaborate with Install Managers and analyze workforce data, including attendance, productivity, and performance metrics to improve workforce efficiency.
  • Work closely with Management Teams and recruiting resources to address staffing challenges and implement solutions.
  • Collaborate with Department Heads, Install Managers, and SCI Safety Officer to ensure staff skills align with organizational needs including all necessary OSHA and vendor specific training.
  • Utilize workforce management software to streamline scheduling, track attendance, and generate reports.
  • Ensure compliance with labor laws, regulations, and company policies when developing and implementing workforce plans.

As Time Reporter:

  • Manage timekeeping system to accurately record employee work hours.
  • Generate accurate time reports on a strict deadline.
  • Track any deviations from regular work hours.
  • Utilize GPS software to track deviations from claimed hours.
  • Ensure compliance with company policies and legal regulations regarding working hours.
  • Verify the correctness of time records and resolve any discrepancies promptly.
  • Generate regular reports on attendance and absenteeism.
  • Provide management with insights and trends related to employee attendance.
  • Administer and track employee leave requests, ensuring compliance with company policies.
  • Communicate effectively with employees and managers regarding leave balances and approvals.
  • Collaborate with HR and department heads to address timekeeping issues.
  • Provide training and support to employees on timekeeping processes and systems.



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