Technical Support Specialist
3 days ago
Apex Systems has an urgent need for a Computer Support Tech in Suffolk, VA This will be a 6 Month contract to permanent hire position supporting one of our Largest Clients on the East Coast. Please see below for details.
Job Title: Computer Support Tech
Location: Suffolk, VA
Duration: 6 month contract to permanent hire
Pay Rate: $25 - $30/hour depending on level of experience
Requirements:
- Technical Support experience
- Intune experience
- M365 experience
Job Description:
- Ensures computer equipment and software is running properly; troubleshoots, diagnoses and repairs problems with PC hardware and software.
- Configure new computers, peripherals and mobile devices; installs new software on computers and mobile devices.
- Installs computers and other endpoint devices in a multi-protocol network environment.
- Responds to HelpDesk calls and emails in a timely manner.
- Creates and updates support tickets per defined service-level agreements using the KACE HelpDesk ticketing system.
- Contacts vendors to solicit repairs to equipment within warranty.
- Performs other related duties as required.
- Knowledge of Microsoft 365 applications to include Office suite, Intune, etc.
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