Priority VDI Support Engineer

4 weeks ago


Austin, United States Optomi Full time

VDI Support Engineer- (AWS Workspace/100% Remote)


Optomi, in partnership with an industry leader in the financial services space, is seeking a VDI Engineer to join their team. This engineer will ensure the reliability, stability, and availability of VDI systems in a 24/7 production environment. You will be responsible for the administration, configuration, and maintenance of all such systems within a multi-site environment.


Responsibilities:

  • Manage daily ticket operations, and provide end-user VDI support including Moves/Adds/Changes for users, security groups, permissions, etc.
  • Patching Horizon and/or AWS Workspaces components, testing and releasing base images monthly.
  • Operate as escalated point of contact for the TOC (helpdesk) team
  • Adhere to ITIL-based approval processes and helping to create and introduce new documentation and SOP's
  • Participate in bi-weekly meetings with the team to discuss ongoing and upcoming tasks.
  • Contribute to predetermined projects focused on updating Horizon/Workspaces and related components, as well as implementing improvements for the Horizon/Workspaces environment.


Apply today if your background includes:

  • 3-4 years of VDI experience- support, operations, and maintenance is preferred- design and architecture will be a separate team
  • VMWare Horizon experience
  • Experience with AWS Workspaces- team is currently going from on-prem to cloud VDI
  • Troubleshooting and resolving user issues- imaging, patching, upgrading, etc.
  • Strong documentation and communication skills working across different business unit



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