Network Manager

4 weeks ago

Tallahassee, United States SGS Technologie Full time

Job Title: Network Manager

Location: Jacksonville, FL (Onsite, with limited remote work exceptions)

Duration: Contract to Permanent Position (Minimum of 3 months)


Responsibilities:

  • Effective leadership of the network and telecom team and management of all voice and data network, wireless, and telecom infrastructure.
  • Ensures high availability of mission critical business systems
  • Proactively monitors infrastructure resources to mitigate outages and service interruptions.
  • Ensures timely upgrades and patches to infrastructure firmware, hardware, and software products.
  • Maintain network security.
  • Leads best practice firewall management.


Required Skills:

  • Prefer knowledge of legacy voice and call center systems such as Cisco Finesse, along with UCaaS.
  • Prefer network certification such as Cisco CCNA.
  • Ability to manage risks and handle crises.
  • Exceptional customer communication and interpersonal skills at all levels of the organization.
  • Ability to effectively prioritize and execute tasks in a dynamic environment.
  • Attention to detail and ability to organize and maintain multiple tasks and processes.
  • Ability to implement formal procedures for increasing productivity, driving consistent service delivery and increasing customer satisfaction.
  • Good analytical and problem solving skills to resolve technological problems.
  • Experience with developing Requests for Proposals (RFPs) for network hardware and services.
  • Experience in developing and renewing service contracts on-time and establishing service level agreements with telecom providers.
  • Recruits staff, interviews, and hires.
  • Conducts employee mentoring, performance reviews, holds employees accountable for optimal performance, and counsels when needed, consistent with the City’s HR guidelines.
  • Communicates clear direction, manages for results, and leads organizational change.
  • Assigns responsibility, takes corrective action, demonstrates leadership in evaluating, developing, and motivating employees.
  • After hours work as required.
  • Performs other related duties as required.
  • Strong passion and thirst to keep up with new industry trends and standards.

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