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Intake Coordinator
3 months ago
Unit: Programs
Department: Counseling & Case Management
Reports to: Assistant Director of Counseling and Case Management Services
Classifications: Exempt, F.T. (Administrative)
Essential Functions:
% Time
Role Description
60%
Clinical Responsibilities
1. Coordinate and oversee the clinical process for intakes, screening and assessment for youth members, in collaboration with the management team.
2. Conduct membership intake assessments as needed to determine immediate safety concerns, presenting issues and facilitate necessary referrals for in-house and external follow-up services.
3. Provide individual-level clinical support to youth members, including:
a. Weekly supportive counseling for a caseload of 15-20 youth members and their families
b. Creating youth re-entry plans related to behavior change/disciplinary action in collaboration with the Director of Counseling and Case Management
c. On-call counseling
d. Crisis intervention
e. Escort youth to Pantry and conduct needs assessment for potential referrals to services.
4. Conduct assessment, problem definition, treatment planning and case coordination of youth to support stabilization and participation in HMI programs and in school.
5. Facilitate groups during YSD program hours as needed.
6. Provide necessary referrals for HMI members to access additional services.
7. Accompany youth members to external organizations to provide advocacy support.
8. Facilitate supported referral services with external providers to HMI services.
9. Collaborate with program staff and partner organizations toward the comprehensive care of youth members.
30%
Administrative Duties
1. Plans and conducts all training for staff and interns in how to administer intakes.
2. Collaborates with all stakeholder (consultants and team members) to ensure the intake process on Salesforce is running smoothly and helps to problem-solve any issues that arise or changes needed.
3. Develop program designs as determined by clinical trends, community needs, and contractual requirements.
4. Support in monitoring and meeting all contractual requirements within Counseling and Case Management department to meet compliance standards.
5. Collaborate with other HMI departments and outside agencies to ensure continuity of care.
6. Develop individual and group programming that utilize Liberation-focused, anti-oppressive, harm reduction and trauma-informed care models.
7. Collect data and participate in program evaluation activities as linked to interventions.
8. Complete electronic data reporting immediately following service provision into Salesforce, including individual counseling progress notes, group notes, referral documentation, and other service documentation as directed.
9. Meet and exceed all compliance standards for HMI and contracts by meeting deadlines, meeting outcomes and maintaining best practices in the delivery of service.
10%
Programmatic Direct Service
When not in session (group or individual), work closely with other HMI departments and staff to support operation of the HMI programmatic and community milieu. Duties include:
a. Outreach and engage youth members during Program Common Hours (3:15pm – 7:30pm).
b. Assist in the facilitation of special events and Community Meetings.
c. Perform general staff duties, such as Café duty, train-pass, event set-up/breakdown, etc.
As needed
Other duties as assigned by supervisor.
Knowledge, Skills and Abilities Required:
1. Master’s degree in Social Work, Creative Arts Therapy or Mental Health Counseling.
2. LMSW, LCSW or LCAT Licensure required.
3. 1-3 years experience with diverse population of adolescents in an urban setting, including knowledge of lesbian, gay, bisexual transgender and questioning youth from various cultures and backgrounds.
4. Knowledge of liberation-focused healing and anti-oppressive methods; able to describe how they support and uplift BIPOC and TGNC individuals and communities in their clinical work.
5. Knowledge of harm reduction practices, trauma-informed care, and positive youth development models.
6. Ability to exercise independent judgment when appropriate; strong decision-making skills.
7. Strong oral and written communication skills.
8. Experience facilitating group discussions and managing a variety of small and large group dynamics.
9. Excellent verbal and written communication skills, including conflict mediation and public speaking.
10. Computer Skills: Strong with proficiency in Salesforce, Zoom, Doxy, Microsoft Word, Excel, PowerPoint and Outlook.
Additional Desirable Qualifications:
1. SIFI certification or equivalent qualification to supervise graduate counseling interns preferred.
2. Experience working within a systems or family approach, Trauma-Informed Care and Positive Youth Development models in the treatment of adolescents.
3. Strong knowledge of cultural competency issues.
4. Spanish speaking preferred.
Working Conditions:
1. Work primarily in 2 Astor Place, NYC with some virtual work
2. Program work schedule:
Monday- Friday – 12:00 pm to 8:00 pm
Flexibility required at times to support agency needs.
