Field Services Engineer

1 week ago


Syracuse, United States Insight Global Full time

Testing:

  • Use CATV, GPS, Wi-Fi and Bluetooth signals to operate and test new and modified products.
  • Use Spectrum Analyzers, Oscilloscopes, multi-meters and various CATV specific signal strength meters during testing
  • Report on results. Recommend improvements in operation.
  • New products
  • Test functionality and performance.
  • In the ‘parking lot’ using locally generated radiated signals.
  • Drive-outs, either at a local or a customer location.
  • Arcom will supply the equipment.
  • Show bug repeatability, followed by bug resolution verification.
  • Existing products
  • Evaluate and address customer complaints.
  • Evaluate Customer requests and modifications. If reasonable, then elevate the request to Engineering for potential improvements.
  • Test and release improvements.


Customer Service:

  • Support customers at all levels by answering simple questions to solve complex challenges.
  • Build relationships with anyone from the entry-level tech to the company CEO.
  • Internal customers inclusive.
  • There are assigned regions. Your focus would be on your regions. Customers in other SE regions are assisted at the home office as their typical SE is unavailable. The region currently available is the Western US


Sales Personnel and Customer Telephone support:

  • General questions.
  • Hardware and Software setup and operation guidance and instruction.
  • System server adjustments: On the fly or planned adjustments.
  • Virtual meetings


In-Person Training:

  • Train Cable Television Maintenance Technicians in correct operations and CATV system troubleshooting using Arcom Products.
  • During a busy training schedule, travel 3 weeks, with home office the 4th week. Try to schedule a full-week travel. If you are only there for one day, other sales personnel may ask that you relocate to another customer—usually by car.
  • Training can be in one location or spread out across a state. Relocating usually occurs after a training session so that you will be at the following site the next day.
  • We prefer training that consists of a 2–3-hour classroom session and lunch, followed by 2-3 hours of hands-on experience in the field. Some customers prefer ‘lab’ style training. With Lab-Style training, you may run two complete sessions per day.
  • Training times are flexible. It's rare, but if the customer needs a very late or very early session, we accommodate.



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