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Field Service Engineer 2

2 months ago

Syracuse, United States Makino Inc. Full time
Field Service Engineer

Location: Syracuse, NY region

The Opportunity

The Field Service Engineer is a member of the Customer Support Department and is responsible for the installation, maintenance, trouble shooting and repair of Makino machinery at customer locations. We are seeking customer focused professionals with a positive attitude and great customer service skills. OT after 8 hours, company vehicle provided.
Essential Duties
  • Travel to customer location to install, troubleshoot maintenance and repair and provide technical knowledge and support.
  • Utilize machine tool manuals, technical documents, internal and vendor resources to research machine issues and determine solutions.
  • Ensure proper documentation regarding machine issues, repairs, installation, and troubleshooting techniques.
  • Possess and maintain and in-depth knowledge of machine tool industry and Makino product lines.
  • Train customers on functions of the machine.
Qualifications
  • 3-5 years of experience in mechanical and electrical repair, maintenance and programming with a CNC machine tool builder or distributor.
  • Excellent technical, communication and presentation skills.
  • Ability to read and interpret drawings and schematics.
  • Strong analytical and troubleshooting skills are required.
  • Available to travel to customer locations. Some overnight stays are required.
  • Valid Driver's License.

We believe that the interests of our company and people are inseparable, and we are committed to developing a diverse team of creative and independent professionals.

Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry.

Makino offers competitive pay, generous benefits including medical/dental, 100% company paid LTD/STD, start out with 3 weeks vacation and one week personal time (unless otherwise dictated by state law), bonus program, wellness program and ongoing training.

Makino is proud to be an EEO/M/F/Disabled/Vets employer.