Help Desk Specialist

2 weeks ago


Silver Spring, Maryland, United States Scuttlebutt Services, LLC Full time
Job Title: Help Desk Technician

Scuttlebutt Services, LLC is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical assistance and support related to computer systems, hardware, or software.

Key Responsibilities:
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to end-user problems over the phone.
  • Write/update technical documents related to help desk duties.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve Tier 1 technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure the issue has been resolved.
  • Escalate issues to designated tier 2 staff as necessary.
Requirements:
  • Military Veteran
  • No felonies or class A misdemeanors
  • Clean record to include zero no felonies or Class A or B misdemeanors
  • Prior IT experience in desktop support and server administration is a must
  • Qualified candidates ideally would be located already in the North Houston area

We are looking for a candidate that can hit the ground running and provide exceptional customer service. If you have a passion for technology and a strong work ethic, we encourage you to apply for this exciting opportunity.


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