Senior IT Support
4 weeks ago
About NYC Health + Hospitals:
Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description:
Summary of Duties and Responsibilities
The DnA Technology Administration – Senior Analyst is responsible for the administration of DnA technology infrastructure necessary to support the data and analytics strategy. Facilitates joint discussions with Technology Owners, EITS and Vendors for consistent outcomes. This role will ensure the most relevant data technologies are operating properly according to published operating procedures and service level agreements.
Objectives and responsibilities will include:
- Installation & Configuration of System Requirements
- Adding and monitoring site users, cleaning up and arranging data sources, upgrading software when necessary
- Develop, implement and monitor all DnA application server batch jobs
- Resolve customer issues with software solutions and respond to suggestions for improvements and enhancements
- Facilitate collaboration with business users and IT to define current and future application requirements
- Establish and administer all monitoring needs for DnA Technology infrastructure to assist in performance tuning and incident management
- Monitor servers and utilization logs to assist in performance tuning of the applications and server environments
- Oversee and apply maintenance releases, upgrades, and hot fixes as needed
- Work with different application teams to improve deployed practices.
- Experience in technical infrastructure support and management, including installation of software and maintaining/enhancing a server environment for end-users
- Experience creating scripts to automate administration tasks, schedules, and deployment activities.
- Assign permissions for users, create groups as required for DnA visualization products
Minimum Qualifications:
1. A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and
2. Five (5) years of progressive, responsible experience in the field of data processing, computer systems and applications.
Operations Specialty requires supervisory experience (5 years).
Network Services requires a telecommunications background and experience.
3. Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or
4. A satisfactory equivalent combination of training, education and experience.
Department Preferences
- Strong facilitation and leadership skills
- Strong written and oral communication skills
- Highly organized with an obsessive eye towards planning and details
- Excellent follow up skills
- Demonstrates initiative and can self-manage domain specific work
- Strong project/process management skills and committed to continuously improve quality and effectiveness of own work
- Able to navigate across cross-functional teams to successfully accomplish role expectations
- Strong technology administration skills
- Strong knowledge and experience with root cause analysis and control improvement planning
- Proficient with Microsoft Suite Products and Agile construct
- Strong knowledge and experience implementing data and analytics technology infrastructure
- Must have demonstrated experience developing standards and procedures for the technology administration
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
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