Senior Desktop Support Analyst-1847431

3 weeks ago

New York, United States AMS Staffing Inc. Full time

Our client, an AM Law 100 firm, is looking to hire a Senior Desktop Analyst at their offices in New York City. The position is onsite 5 days a week with work hours of 10AM to 6PM. This is a full time, direct hire paying an annual base salary of $90K to $110K plus a performance based bonus. This role is also eligible for overtime pay.


Job Title: Senior Desktop Analyst

Location: New York, NY 10019

Work Environment: Onsite 5 days a week – 10AM to 6PM

Salary: $90K to $110K plus a performance based bonus, Overtime Eligible

Term: Full-time

3rd Party C2C/Transfer: No

Referral Fee: $500 - Refer qualified colleague, friends, or family.


Candidates must possess previous experience with supporting high level executives or experience providing “white glove” support.

Our client is looking to hire an experienced Senior Desktop Analyst to join the Desktop & Mobility Services Department. The Senior Desktop Analyst is responsible for providing second level support for all hardware and applications. This individual will act as a team lead on small and large scale projects, in some instances oversee junior staff and\or consultants.


DUTIES AND RESPONSIBILITIES:


  • Manage and respond to all support requests (incidents or service) submitted in ServiceNow.
  • Perform desk side visits and/or remote troubleshooting support as needed.
  • Deploys and provides direct support of firm issued hardware to end users, this includes desktops, laptops, printers, MFDs, monitors, telephones, mobile devices, hotspots and other peripherals.
  • Provide second level support and troubleshooting for the following;
  • Windows 10
  • Remote access (Citrix and VPN),
  • Applications - Microsoft 365 suite of apps, iManage/DeskSite, including non-standard installations.
  • Work closely with the engineering team to troubleshoot and resolve complex issues in the environment.
  • Responsible for documenting and sharing any special end-user notes/requirements as well as creating knowledgebase articles.
  • Participate in the creation, implementation and continual improvement of standards, processes and procedures required to deliver high quality service.
  • Install and support the firm’s remote access technologies (Citrix and VPN)
  • Perform virus remediation in conjunction with directives from the IS Security team
  • On large and small scale projects, act as a team lead, providing guidance and overseeing junior staff and/or consultants
  • Work with the team in evaluating new offerings and defining and communicating best practices.
  • Deploy and maintain the firm’s BYOD initiative
  • Coordinates with IS Inventory Specialist to maintain the inventory of the firm’s (general and loaner) equipment; laptops, desktops, printers, smartphones, tablets, wireless access cards in the asset tracking tool.
  • Performs computer builds, office setup and mobile devices in preparation for the Summer and Fall associates as well as new hires.
  • Follows equipment reclamation process for departing employees.
  • Install, administer and maintain software on the MFDs.
  • Coordinate issues with or redirect issues to appropriate departments.
  • Generate documentation for new processes/update existing processes (ex. new install procedures, software usage instructions, mobile app installation).
  • Facilitate and support high profile VIP internal and external AV/VC live events.
  • Setup equipment in conference rooms, attorney offices and perform quality control checks
  • Experience with the following platforms, but not limited to, Zoom, WebEx, MS Teams, Skype, GoToMeeting
  • Provides assistance during any IS technology implementation within the firm



SKILLS AND QUALIFICATIONS:


  • Bachelor’s degree, preferably in Computer Science, and/or a minimum of 10 years’ experience in desktop, AV/VC support and remote access support.
  • Advanced Troubleshooting skills in Windows Operating Systems and Applications including but not limited to current versions of:
  • Windows 10, Office 365, iManage/Desksite.
  • Citrix Remote Access, VPN, Wireless Networking.
  • Basic knowledge of the support of MAC operating systems and common applications.
  • Knowledge of network topology, wireless networking and SCCM.
  • Ability to meet strict deadlines and effectively complete designated job assignments under significant time and supervisory pressure.
  • Must have excellent customer service skills and be highly responsive to our customers’ requests.
  • Must have strong technical skills with the ability to troubleshoot and resolve complex issues in a Windows environment.
  • Must have strong interpersonal, analytical and organizational skills with exceptional attention to details.
  • Highly flexible communication skills.
  • Ability to rapidly translate between the technical and non-technical sides of a situation in a way that ensures understanding and customer satisfaction.
  • Ability to work effectively and efficiently as part of a team and independently as necessary.
  • Lifting and moving of computer equipment is required.

  • Senior Desktop Support Analyst-1847431

    1 week ago

    New York, United States AMS Staffing Inc. Full time

    Our client, an AM Law 100 firm, is looking to hire a Senior Desktop Analyst at their offices in New York City. The position is onsite 5 days a week with work hours of 10AM to 6PM. This is a full time, direct hire paying an annual base salary of $90K to $110K plus a performance based bonus. This role is also eligible for overtime pay. Job Title: Senior...

  • Senior Desktop Support

    6 days ago

    New York, United States AMS Staffing Inc. Full time

    Our client, an AM Law 100 firm, is looking to hire a Senior Desktop Analyst at their offices in New York City. The position is onsite 5 days a week with work hours of 10AM to 6PM. This is a full time, direct hire paying an annual base salary of $90K to $110K plus a performance based bonus. This role is also eligible for overtime pay.Job Title: Senior...

  • Desktop Support Analyst

    2 days ago

    New York, United States Social Capital Resources Full time

    Desktop Support Analyst Mobile Alabama $45-50k base +benefits 5 days onsite/week Company Overview Our client is a community bank serving local businesses and individuals across two sites with a team of 150 users. As a trusted financial institution, we prioritize exceptional service and reliability. We are seeking a Desktop Support Analyst to join our team...

  • Senior Desktop Analyst

    4 weeks ago

    New York, United States AMS Staffing, Inc. Full time

    Job DescriptionJob DescriptionOur client, an AM Law 100 firm, is looking to hire a Senior Desktop Analyst at their offices in New York City. The position is onsite 5 days a week with work hours of 10AM to 6PM. This is a full time, direct hire paying an annual base salary of $90K to $110K plus a performance based bonus. This role is also eligible for overtime...

  • Desktop Support Analyst

    2 weeks ago

    New York, United States 24 Seven Talent Full time

    Location: onsite - New York, NYDuration: 6 month contractPay: $29.33/hr We are partnering with a global cosmetics giant to hire on an IT Desktop Analyst to provide IT support onsite and over the phone for all company locations. Responsibilities include, but are not limited to:• Troubleshoot hardware and software issues courteously and expeditiously•...

  • Desktop Support Analyst

    2 weeks ago

    New York, United States 24 Seven Talent Full time

    Location: onsite - New York, NYDuration: 6 month contractPay: $29.33/hr We are partnering with a global cosmetics giant to hire on an IT Desktop Analyst to provide IT support onsite and over the phone for all company locations. Responsibilities include, but are not limited to:• Troubleshoot hardware and software issues courteously and expeditiously•...

  • Desktop Support Analyst

    2 weeks ago

    New York, United States 24 Seven Talent Full time

    Location: onsite - New York, NYDuration: 6 month contractPay: $29.33/hr We are partnering with a global cosmetics giant to hire on an IT Desktop Analyst to provide IT support onsite and over the phone for all company locations. Responsibilities include, but are not limited to:• Troubleshoot hardware and software issues courteously and expeditiously•...

  • Desktop Support Analyst

    2 days ago

    New York, United States 24 Seven Talent Full time

    Location: onsite - New York, NY Please make an application promptly if you are a good match for this role due to high levels of interest. Duration: 6 month contract Pay: $29.33/hr We are partnering with a global cosmetics giant to hire on an IT Desktop Analyst to provide IT support onsite and over the phone for all company locations. Responsibilities...

  • Senior Desktop Support

    2 weeks ago

    New York, United States Insight Global Full time

    Insight Global's client is looking to hire a Desktop Support Tech to join their team in downtown New York. This will be a contract-to-hire role and the pay rate is set at $48.31/hr. Specific responsibilities include:The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very...

  • Senior Desktop Support

    2 weeks ago

    New York, United States Insight Global Full time

    Insight Global's client is looking to hire a Desktop Support Tech to join their team in downtown New York. This will be a contract-to-hire role and the pay rate is set at $48.31/hr. Specific responsibilities include:The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very...

  • Senior Desktop Support, IT Support Technician

    3 days ago

    New York, United States Sirius XM Holdings Inc. Full time

    The Senior Desktop Support, IT Support Technician is responsible for the day-to-day technical support for all SiriusXM end user hardware and software needs, including employees, contractors and qualified vendors. This covers support of all SiriusXM b Support Technician, IT, Desktop Support, Support, Technician, Technical Support, Technology

  • Senior Trial Technology

    2 weeks ago

    New York, United States SourcePro Search Full time

    SourcePro Search is conducting a search for a Senior Trial Technology & Desktop Analyst who will work with the Trial Services and Desktop teams in Information Systems to provide technology-related services and support to the firm's lawyers and staff. The ideal candidate will provide technology-related services and support for trials, arbitrations, and...

  • Senior Trial Technology

    2 days ago

    New York, United States SourcePro Search Full time

    SourcePro Search is conducting a search for a Senior Trial Technology & Desktop Analyst who will work with the Trial Services and Desktop teams in Information Systems to provide technology-related services and support to the firm's lawyers and staff. The ideal candidate will provide technology-related services and support for trials, arbitrations, and...

  • Support Analyst

    1 week ago

    New York, United States Squarepoint Capital Full time

    Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a...

  • Desktop Support Analyst

    10 hours ago

    New York, United States Techspace solutions Full time

    **Job Title : Desktop Support (Level 2)** **Location : Midtown, NY (Onsite)** **Duration : 12+ Months** **Job description**: - 2+ years of progressive experience in the desktop environment. - Advanced knowledge and understanding of Windows desktop operating systems and intermediate knowledge and understanding of APPLE MAC systems. - Advanced ability to...

  • Desktop Support Technician

    2 days ago

    New York, United States Rishabh RPO Full time

    Job DescriptionJob DescriptionJob Title: Desktop Support Technician Location: New York, NY 10017 - OnsiteDuration: 6 months CTHRate: $41 HourlyDescription:**This is a desktop contractor that will need to be on-site 5 days a week to help with projects and other desktop support items.**NOTES From Manager:5 years Desktop Support ExperienceNot necessary finance...

  • Senior Desktop Support Technician

    2 days ago

    New York, United States Murtech Staffing & Solutions Full time

    Desktop Support Technician II Location: San Mateo, CA Salary Range: $100K - $110K Hours: Full time, M-F, 8am-5pm Duration: Permanent Description: technical assistance to customers pertaining to desktop computer, peripheral and related technology; responds to requests for help over the phone, remotely and/or in person; receives and logs requests for...

  • Desktop Engineer- End User Computing Support

    2 weeks ago

    New York, United States Ciber Full time

    HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services...

  • Desktop Engineer- End User Computing Support

    2 weeks ago

    New York, United States Ciber Full time

    HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts.You'll join successful teams contributing to our clients' success.You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services...

  • Lead Desktop Support

    2 weeks ago

    New York, United States ITACCEL Full time

    Desktop Support Manager On site NYC $100k+Responsibilities: Leadership: Lead and mentor a team of desktop support technicians, providing guidance, training, and support to ensure optimal performance and development. Prioritize and delegate tasks effectively to meet support objectives and deadlines. Foster a collaborative and positive team environment,...