Senior Desktop Support
2 weeks ago
Insight Global's client is looking to hire a Desktop Support Tech to join their team in downtown New York. This will be a contract-to-hire role and the pay rate is set at $48.31/hr.
Specific responsibilities include:
- The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff.
- Provide technical support for users of desktop hardware and software; users can be in remote locations
- Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting
- Troubleshoot printers and copier interfaces
- Track and resolve incidents and requests in an incident management system
- Perform a variety of support activities including inventory and coordination with outside technology vendors
- Work overtime hours, weekend hours and on-call hours as required
Preferred Requirements:
- 8+ years Desktop Support Experience - configuring, installing, troubleshooting and repairing printers, PC and laptops
- Not necessary finance background (PREFERRED, can train on that part, if has good relevant working experience on Desktop support)
- Strong in troubleshooting, team player attitude, good comms. Intune, supporting mobile devices
- Bachelor’s degree preferred
- Strong technical knowledge of Windows 7 & 10, Microsoft Office 2013-365 products, Market Data Applications (ex. Bloomberg) and telephony systems
- Proficiency in troubleshooting desktop computer issues, both hardware and software
- Experience with supporting mobile devices
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