Customer Service Specialist

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


New York, United States 24 Seven Talent Full time

Customer Service Specialist

Client Overview:

Our client is a popular fashion brand creating the latest apparel must-haves for every

trendsetter. With their contemporary, fashion-forward, and chic designs, you

can effortlessly dress in style every day.

Customer Service Specialist Overview:

As the Customer Service Specialist you will be responsible for providing exceptional

customer service to customers via e-mail, chat and phone. You will also be

responsible for managing sensitive customer issues, researching optimal

solutions, and establishing relationships with customers.

Customer Service Specialist Responsibilities:

  • Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner
  • Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive

assistance

  • Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions
  • Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams
  • Research complex and escalated situations and resolve issues professionally and quickly

Customer Service Specialist Qualifications:

  • Proven related experience – must have email, chat and phone

experience

  • Ideally have used Zendesk or Salesforce
  • Strong communication and customer service skills
  • Proficient with Microsoft Office Suite

Schedule:

Monday-Friday 12-8pm EST



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