Account Manager

1 month ago

Grand Rapids, United States Accordance Search Group Full time

Account Manager

The Account Manager will focus on cultivating new business within the region, managing his / her time effectively by focusing on the right accounts in their region and collaborate and coordinate effectively with internal partners to ensure optimal resource deployment.

Our Offer to You:

  • Improving the quality of life of millions of people suffering from hearing loss
  • A challenging and motivating assignment as part of a dynamic team
  • Modern mindset and processes, accommodating flexible working conditions
  • Opportunities for further responsibilities and support for further training and development

Main Tasks and Responsibilities:

  • Make required number of sales calls per week to current or new customers within territory
  • Maintain and increase sales of all products within territory
  • Promotion and demonstration of new products
  • Training on the fitting and fine tuning of products and software
  • Coordinates with Regional Key Account Managers and Regional Directors to deploy at certain and preidentified key account clinic locations to maximize demand.
  • Coordinates with inside sales rep group to pursue leads generated by team within territory and to support covered clinical accounts.
  • Collaborates with Regional Directors, Trainers, Regional Key Account Managers, Inside Sales Support and Marketing/Inner circle to accomplish sales and growth objectives.
  • Coordinates with trainers to ensure optimal deployment
  • On-boarding and training of new accounts
  • Needs analysis and provide product solutions for accounts
  • Negotiate pricing
  • Provide recommendations on marketing strategies for customer business growth
  • Maintain strong relationships and rapport with existing and new customers within territory
  • Ensure all customer needs are met through personal or group product training
  • Represent at national and regional meetings as required
  • Achieve sales quota as assigned in territory
  • Comply with internal policies and procedures for documenting customer visits in CRM system on a daily basis
  • Work closely with Business Development Manager to transition and on-board new accounts
  • Work closely with Customer Trainers on difficult fittings
  • Comply with internal policies and procedures, including documenting customer visits in Salesforce
  • Maintain timely and accurate expense reporting in Concur
  • Comply with all local, state and federal laws and requirements
  • Travel up to 75% required
  • Other duties as assigned

Success will be measured by:

  • Sales targets for fully owned accounts, owned points of sale of assigned key accounts, activity levels and funnel progress in owned accounts
  • Financial targets

Education and Skillset:

  • Bachelor’s Degree or equivalent work experience required, Masters or AuD preferred
  • Knowledge of HI technology and practices, previous experience assisting patients independently
  • Experience in the hearing healthcare industry and/or business consulting preferred
  • Action oriented, competitive, develops own talent, drives for results, grit, takes responsibility/accountability, change agent, comfortable with long-term gratification, courageous, curious/inquisitive
  • Proficient knowledge of HI technology and industry practices, appropriately independent
  • Experience fitting technology preferred
  • Experience with CRM systems, Strong Microsoft office skills

Health Benefits and Perks:

  • Medical, dental and vision coverage*
  • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
  • TeleHealth options
  • 401k plan with company match*
  • Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
  • Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
  • Accident/Hospital Indemnity coverage
  • Legal/ID Theft Assistance
  • PTO, floating Diversity Day, & paid holidays*
  • Paid parental bonding leave
  • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
  • Robust Internal Career Growth opportunities
  • Tuition reimbursement
  • Hearing aid discount for employees and family
  • Internal social recognition platform
  • D&I focused: D&I council and employee resource groups

*Plan rules/offerings dependent upon group Company/location.

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