Help Desk Technician

3 days ago

New York, United States Valerio Architects Full time

Valerio Architects is an acclaimed mid size (±70 people) multi-disciplinary Architecture and Interior Design firm, with offices in New York, Los Angeles, Monterey Mexico, Argentina, and Italy. The firm supports a wide range of large, high profile, multinational clients. Our focus is on corporate interiors, brand development, hospitality, restaurant and retail projects with an emphasis on complex, high quality, sustainable solutions. Valerio Architects promotes high quality, thoughtful and innovative design and is looking for candidates that share this commitment and bring the ability to contribute to and translate design ideas to reality.

We seek two to fill two IT/Office Equipment Help Desk Support Specialist Positions. One position will be out of our NYC location and one is in our primary office located in Los Angeles.

You are encouraged to apply if you have the following experience:

  • Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, peripherals, data communication, and computer network systems
  • Support Mac's through troubleshooting, repair, installation, configuration, updates, and tutorials
  • Understanding of Window server. Work with our IT consultant
  • Take on and complete new IT projects
  • Troubleshoot and optimize LAN/WAN/WLAN hardware and software such as routers, VPN's, and Internet appliances
  • Identify, analyze and resolve software, hardware, and network computing problems
  • Acknowledge, prioritize and respond to requests in a timely manner
  • Set and load computer equipment with required items and prepare computer equipment for operation
  • Maintain a log of all work performed and processed
  • Source and maintain a relationship with vendors
  • Troubleshoot outages as directed by supervisor
  • Strong technical knowledge of Window Server, networked printers, and maintenance
  • Interpersonal skills necessary to train others in computer systems
  • Ability to communicate problems with supervisors as they become known
  • Additional duties may include minor systems administration tasks, equipment procurement, backup, and other related tasks, office general maintenance.
  • Must maintain confidentiality
  • Ability to meet deadlines


Salary Information:

In compliance with California (California Equal Pay Act, California Labor Code § 432.3) and New York (New York Labor Law § 194-a) salary transparency laws, the following salary expectation breakdown is provided for this position:


Salary Range: $40,000 to $60,000 annually

This salary range represents the base annual compensation for this role. The final offer will be determined based on a variety of factors, including but not limited to:

  • Relevant experience
  • Skillset and qualifications
  • Education level
  • Geographic location within the state
  • Market conditions
  • Internal pay equity within the organization


Additional components of compensation, such as bonuses, commissions, or equity incentives, if applicable, may be offered as part of the total compensation package.


How to Apply:

To explore career opportunities with Valerio Architects, please visit our Careers Page at www.valerioinc.com for a detailed list of available positions.


Send your cover letter, resume, and salary preferences to: careers@valerioinc.com


We look forward to connecting with innovative architects ready to contribute to exciting, high-impact projects

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