Technical OEM Account Manager

3 weeks ago


Fremont, United States Hire Score LLC Full time

The Technical OEM Account Manager plays a critical role in managing and developing relationships with Original Equipment Manufacturers. This position focuses on understanding client needs, driving sales growth, and ensuring customer satisfaction through effective communication, collaboration, and strategic account management.


Job Responsibilities:

Client Relationship Management:

  • Develops and maintains strong relationships with OEM customers to win first-fit business while meeting target objectives. Strong relationships require establishing/developing relationships with an OEMs’ engineering, sourcing and leadership team while also learning and understanding their product portfolio, product strategy and challenges to achieving them.
  • Conduct regular meetings, calls, and visits to maintain communication, gather feedback, and identify opportunities for collaboration and partnership.
  • Anticipate client needs and proactively address concerns to enhance customer satisfaction and loyalty.

Sales and Business Development:

  • Develop and execute strategic account plans to drive sales growth, expand market share, and achieve revenue targets within assigned OEM accounts.
  • Identify and pursue new business opportunities within existing accounts, as well as actively prospect and onboard new OEM clients.
  • Collaborate with internal sales teams, engineers, and support staff to develop customized solutions, proposals, and product configurations that meet client specifications and requirements.

Product Expertise and Technical Support:

  • Maintain a deep understanding of hydraulic products, applications, and industry trends to effectively communicate value propositions and address client inquiries.
  • Provide technical guidance, product training, and application support to OEM clients, ensuring successful production selection, integration, and utilization of the Company hydraulic solutions.
  • Act as a liaison between clients and internal engineering teams to relay feedback, facilitate product improvements, and resolve technical issues.

Contract Negotiation and Management:

  • Lead contract negotiations, pricing discussions, and renewal processes with OEM clients, ensuring terms and agreements align with company objectives and profitability targets.
  • Work closely with legal and finance teams to review contracts, mitigate risks, and ensure compliance with company policies and industry regulations.

Market Analysis and Reporting:

  • Monitor market trends, competitor activities, and industry developments to identify opportunities for growth and market differentiation.
  • Prepare regular sales forecasts, account summaries to track progress, measure success, and identify areas for improvement.
  • Provide insights and recommendations to senior management based on market analysis, client feedback, and sales performance metrics.


Qualifications:

  • Bachelor's degree in Business Administration, Engineering, or related field preferred.
  • Minimum of 3 years of successful experience in direct sales and/or distributor sales of mobile hydraulic products.
  • Solid understanding of hydraulic systems, components, and applications, with the ability to interpret technical specifications and provide solutions tailored to client needs.
  • High initiative – self-starter, organized approach to account management, strong ability to generate and close new business, adept at managing longer sell cycles.
  • Excellent communication, negotiation, and presentation skills, with the ability to articulate technical concepts and value propositions to diverse audiences.
  • Customer-centric mindset, with a focus on delivering exceptional service and value to clients while representing the company's brand and values.
  • Proficiency in CRM software, Microsoft Office Suite, and other relevant sales tools.
  • Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions to drive business growth.
  • Willingness to travel domestically and internationally as required to meet client needs and attend industry events (approximately 30-50% travel).

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