Second Shift IT Technician

3 days ago


La Palma, United States Insight Global Full time

We are looking for an IT Technician to work second shift (Sunday-Thursday 4pm-12am) to join our growing team supporting a large retail client in the La Palma, California area. This is a contract to hire opportunity.


Position Summary: The IT Technician installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users.


Essential Duties and Responsibilities include the following:

Problem Resolution

  • Respond to level 1 help desk requests, escalate as needed
  • Fix/Repair Device issues: stations, laptops, iPods, printers, phones
  • Fix/Repair Networking issues: WIFI/Wired connectivity issues
  • Ensure accurate communication via tickets, ticket resolution


User Management

  • User ID Creation/Management and issue resolution
  • Email Creation/Management and issue resolution
  • Security Card (building access) Creation/Management and issue resolution


Device Management

  • New Equipment Rollout/Setup: stations, laptops, iPods, printers
  • Client VPN install


Application Helpdesk/Support

  • Re-open purchase orders
  • Delete item profiles
  • Generate missing return labels
  • Create/generate missing commercial invoices
  • Fix/Repair order/shipping issues
  • Perform other duties as assigned


Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education/Experience:

2 years computer related work experience in multiple platforms (including Network, Internet and Telecommunications)


Skills and Abilities:

  • Strong communication (verbal and written) and interpersonal skills, with an ability to communicate effectively and professionally; including, the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders
  • Excellent planning and organizational skills and demonstrated ability to manage multiple competing priorities and assignments.
  • Basic knowledge of desktop technologies
  • Basic understanding of networking
  • Proven ability in diagnosis and resolution of technical problems
  • Ability to work well in a team environment
  • Ability to work flexible hours


Compensation:

$23-$26/hr


Exact compensation may vary based on several factors, including skills, experience, and education.


Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.



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