Assistant Front Office Manager

5 days ago

Nashville, United States DoubleTree by Hilton Hotel Nashville Downtown Full time

Hotel Property Overview:

We're in downtown Nashville, a five-minute walk from the row of honky-tonks and bars on Broadway. Famous attractions like Ryman Auditorium, Bridgestone Arena, and the Country Music Hall of Fame and Museum are within half a mile of our hotel. We feature live music on Thursday, Friday, and Saturday nights at our Fourth and U restaurant and bar.

343 Rooms, Full-Service Starbucks, 15,000 sq. ft. event space.


Company Overview:

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.


Benefits:

We offer a comprehensive full-time benefits package consisting of: medical, dental, vision, pet discount program, identity theft protection, Earned Wage Access to get paid before payday, pre-paid legal support, flexible spending accounts, 401K, life, critical accident, critical illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more


Assistant Front Office Manager Job Overview: Assists in all Front Office Operations to ensure profitability, control costs and quality standards required for total guest satisfaction.


Responsibilities and Duties:

  • Create an engaging space for guest and team members daily
  • Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue..Compile and prepare financial reports, including rate and availability calendar.
  • Communicate with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in the details of work.
  • Assists in check in/check out of guests or any related guest service activity.
  • Perform other duties as requested. For example, special requests from guests.
  • Considerable knowledge of computer systems for registration, reservations and backup systems.
  • Ability to read, write, speak and understand the English language to communicate with guests and employees.
  • Thorough organization and supervisory skills proficient in accomplishing the task.
  • Ability to develop subordinates to enhance advancement in the hotel and company.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact an diplomacy to defuse anger, collect accurate information and resolve conflicts.


Experience

  • (1) year in a hotel front office Supervisor or above experience.
  • (3) years of hotel working experience

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