Help Desk Support Technician

1 month ago


Shelton, United States Oakridge Staffing Full time

Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location.


Essential Functions of Job

· Provide 1st level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

· Monitor and respond quickly and effectively to requests received through the IT helpdesk via phone, portal ticket, email or in person

· Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority and redirect problems to correct resource

· Escalate issues requiring 2nd or 3rd level support



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