Technical Account Manager

2 weeks ago

Red Bank, United States Throtle, Inc. Full time

Technical Account Manager (Hybrid required to be in the office Tuesday, Wednesday, and Thursday).


Are you a technical problem solver? Do you thrive in a fast-paced environment? Throtle works on the belief that its best employees should be given opportunities to grow and thrive in an energetic and technology-driven culture. We hire and develop great people, which means that each one of our employees is not only talented, they also genuinely cares about the success of our customers and stands behind our company.

Join our team, as we offer an exciting opportunity to help drive the growth and shape the future of an emerging technology with identity-based data activation.


Job Summary

The Technical Account Manager (TAM) will function as a data solutions and ad tech platform expert. This position will be responsible for supporting Throtle’s identity solutions and data onboarding including new client requests, platform implementations, and ongoing data monitoring. The position requires analytical thinking about each data request and assistance with any platform and/or technical challenge to ensure our clients are fully supported.

As a key stakeholder, the Technical Account Manager will interact with various internal teams including, Sales, Customer Support, DevOps, Data, and Applications Development members to support all data workflow processes, managing any issues until resolved. This position will report to Sr. Director, Data Operations and Integrations.


Duties/Responsibilities

  • Work directly with clients on the alignment of data files to support their identity solution use case.
  • Oversee work items queue communicating any match or onboarding requirements for new and existing clients to data and tech teams.
  • Support the Sales team in pursuit of new opportunities.
  • Ensure audience segments have been properly set up at the end platform for data ingestion.
  • Proactively monitor new and ongoing client solutions for issues or outages
  • Escalate any critical issues to upper management.
  • Become well-versed in all identity solution offerings expanding personal knowledge through independent efforts and with the support of your colleagues.
  • The position will require that the individual understands all regulations and laws applicable to their assigned roles and responsibilities. Additionally, the individual will be responsible for the development, implementation, and regular maintenance of policies and procedures that govern the work of assigned roles and responsibilities, including compliance with the security requirements of ePHI.

Required Skill and Abilities:

  • Experience managing varied workstreams without supervision.
  • Must possess a client-service mindset; excellent communication skills and ability to ensure multiple stakeholders are provided timely updates on deliverables.
  • Flexibility to adapt to changing priorities, and effectively prioritize time-sensitive requests while demonstrating the ability to multi-task and keep multiple projects on track.
  • Ability to form relationships and work effectively with cross-functional teams.


Education and Experience

· Bachelor’s Degree in a related field such as computer science, Engineering, or Information Technology

· Proven experience in technical account management, customer success, or similar roles, preferably in a technology-related industry.

· Strong technical aptitude and the ability to understand and effectively communicate complex technical concepts to a non-technical audience.

· 3 years’ Industry experience working within advertising or marketing technology, programmatic ad tech, audience strategy, platform operations, or in a technical customer-facing role.

· Experience working with products or services that require frequent or continuous distribution of high volume of data.

· Excellent troubleshooting, analytical, and problem-solving capabilities.

· Strong written and oral communication skills.

· Experience working directly with various data platforms (DMP, DSP, SSP)

· Knowledge of data transfer protocols, SFTP, etc.

· Basic understanding of audience-building fundamentals and terminology (i.e., Boolean logic, etc.).

· Knowledge of basic data structures, such as JSON and CSV

· Experience with Jira and Confluence


About Throtle:

Throtle is a leading identity company trusted by the world’s top brands and agencies located in Red Bank, NJ. At Throtle, we empower brands at scale with true individual-based marketing using a data-centric identity and onboarding approach.

Throtle is a company that truly values its employees and their work-life balance. We offer a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being:

  • Competitive compensation.
  • Comprehensive benefits include Medical, Dental, and Vision
  • Life insurance.
  • Long-Term Disability.
  • A generous PTO program.
  • A 401k plan supported by a company match.
  • Half Day Summer Fridays (close at 1 p.m. Memorial Day to Labor Day).
  • Early Fridays (office closes at 3 p.m.).
  • Hybrid Schedule (Mondays and Fridays WFH)
  • The office is closed between Christmas and New Year.
  • Company-sponsored lunch at least 1x a month.

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