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Senior Application Support Specialist

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Chandler, United States Robert Half Full time

The Senior Application Support Specialist provides essential production support, conducts thorough problem analysis, defines effective solutions, and gathers user requirements for mission-critical systems. Serving as a crucial link between business users and the development team, the Specialist plays a pivotal role in shaping the future of systems while ensuring stability in existing platforms. The Senior Application Support Specialist offers a unique blend of business analysis and technical system skills, providing exposure to a diverse range of projects.

Responsibilities:

  • Independently handle support tickets and communicate cross functionally to provide appropriate solutions.
  • Resolve customer issues across a variety of applications.
  • Work hands on to troubleshoot and debug application issues.
  • Serve as the primary point of contact for internal customers.
  • Maintain a deep understanding of a large number of applications.
  • Provide prompt and effective support to resolve in-house and third-party application-related issues and inquiries.
  • Monitor and maintain functionality, the identification and resolution of performance issues.
  • Close collaboration with IT teams for the implementation of updates and enhancements to boost application performance.
  • Conduct periodic reviews of application usage to identify opportunities for optimization.
  • Create and maintain comprehensive documentation for corporate applications, encompassing user guides and troubleshooting procedures.
  • Conduct training sessions for internal users to enhance their understanding of application features and functionalities.
  • Examine data related to application usage, performance, and user feedback to identify trends and areas for improvement.
  • Collaborate with stakeholders to gather requirements for new features or modifications based on insightful data findings.
  • Demonstrate effective communication skills by working closely with vendors for third-party applications to escalate and resolve issues and stay informed about updates and new features.
  • Perform other duties as assigned.
  • Travel: 20% Domestic

Minimum Qualifications:

  • High School Diploma or GED
  • 5+ years of experience working in an analyst or support role.
  • Proven problem-solving abilities, with a focus on innovative solutions.
  • Strong understanding of information technology concepts, processes, and systems.
  • Understanding of relational database structures and concepts

Preferred Qualifications:

  • Experience providing direct customer application support.
  • Previous experience in software development project management.
  • Knowledge and experience in change management processes.
  • Collaborative mindset with the ability to work seamlessly with cross-functional teams.
  • Strong focus on achieving project goals within specified timelines and constraints.
  • The ability to communicate effectively, both verbally and written, catering to both a technical and non-technical audience.
  • Proficiency in standard office software applications is essential for fulfilling the responsibilities effectively.
  • Ability to review and diagnose Visual Basic and C# Code
  • Ability to build reports within SQL Server and/or SAP Business Objects